Help Desk Support Job at Insight Global
We are looking a Helpdesk Technician in Las Vegas, NV! Our client is looking to expand their Helpdesk team and is looking for a great customer service helpdesk technician with level 2 and above experience to help continue the growth of their IT sector. This person will work on a team of 5 and will be taking 30-50 calls a day to be helping with basic troubleshooting. They will be responsible for troubleshooting tickets over the phone with 400-500 internal employees. They will be solving basic issues such as Password Resets, Printer troubleshooting, Email connectivity, Installation of O365 on both mobile and web, and application installs. All support will aimed to be done remotely on-site, but some deskside support will be necessary as well. Looking for a patient and motivated self-starter who seeks to solve issues on their own. COVID vaccination required.
Must-haves
- 1+ years of Helpdesk, Service Desk or IT Technician experience
- Experience troubleshooting basic issues such as password resets, application support, PC diagnostics, imaging, server issues, deployments, setups, network terminations, etc.
- Ability to take 30-50 calls per day and act as first line of defense for any customer issues
- COVID Vaccination Required
- Must be trustworthy, able to work alone, prioritize, triage, etc. for they will be working alone on Saturday/Sunday
Plusses
- Active NV Gaming License
- Hospitality/Gaming experience
- Scientific Games (Bally) CMP, SDS, TableView, etc. experience
- LMS experience
- Aloha POS system experience
- A+ certification
Job Types: Full-time, Contract, Temp-to-hire
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
COVID-19 considerations:
Vaccine required
Ability to commute/relocate:
- Las Vegas, NV: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Required)
- Active Directory: 1 year (Required)
- Troubleshooting basic issues: 1 year (Preferred)
Work Location: In person
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