Amerilodge Group is looking to add team members to the BRAND NEW Holiday Inn and Suites in Troy! The brand new hotel is expected to open this winter!! If you are looking for a great opportunity to join a brand new hotel, please apply!!

General Summary

Providing a lasting impression filled with the highest quality of hospitality service. Beginning with guest reservations and to continue through the checkout process it is every employee’s duty and passion to see that all guest needs will be handled in an efficient, gracious and professional manor.

Knowledge, Skills and Ability

• Must be able to multi-task effectively in a busy public atmosphere.
• Must read and understand the Employee Handbook.
• Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
• Must have the ability to speak, understand, read and write the English language.
• Must be able to multi-task effectively in a busy office and public atmosphere.
• Must have the ability to apply appropriate resolution to stressful situations.
• Must read and understand the Employee Handbook.
• Must be able to follow policy and perform to enhance professionalism in appearance and behavior.

Duties and Responsibilities

• Know and live the mission and values of the hotel brand and company.
• Maintain a friendly and helpful demeanor at all times.
• Greet every customer with a smile at 10 feet and a verbal greeting at 5 feet.
• Maintain Lobby, Lobby Restrooms, Breakfast Area, Pool Area, Vending Areas, Stairwells, & Hallway Cleanliness to Standards
• Develop a thorough knowledge of hotel staff, services, amenities, and hotel surroundings (i.e. mall, restaurants, and medical facilities).
• Practice safety standards at all times and keep the property safe for guests and fellow employees. Know location of fire extinguishers. Use wet floor signs as required. Report any injuries and/or unsafe conditions to the person-in-charge, immediately.
• Follow proper use of approved chemicals and accurately label chemical containers. Always use gloves and goggles when handling chemicals.
• Provide the highest quality of customer service to the guest at all times.
• Represent efficiency and friendliness in a manner that leaves a lasting impression.
• Practice safety standards at all times and keep the property safe for guests and fellow employees. Use wet floor signs, as required. Use personal protective equipment. Report any injuries or unsafe conditions to the person-in-charge immediately.
• Complete the shift work Checklist as assigned.
• Must successfully complete education related to assigned duties and role.
• Other duties as assigned

Working Conditions

Public, business atmosphere, located within building in which temperatures may vary within reason of indoor climates. Lifting, carrying, or otherwise moving up to 25 lbs. regularly and up to 50 lbs. occasionally with assistance. Must be able to stand for long periods of time. Must be able to reach over your head and bend to the floor.

Job Types: Full-time, Part-time

Pay: $14.00 - $14.50 per hour

Benefits:

• Employee discount

Shift:

• Morning shift

Ability to commute/relocate:

• Troy, MI 48098: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: One location

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