HOTEL OPERATIONS SUPERVISOR Job at Rocky Gap (Flintstone, MD)
Responsible for the successful overall coordination and direction of all activities related to the front office and housekeeping areas of the hotel, ensuring smooth and efficient operations in accordance with our mission and objectives.
- Assists the Hotel Operations Manager in creating, developing and implementing an effective strategy of organization for the front office and housekeeping areas of the hotel, ensuring maximum guest service and satisfaction.
- Implements financial and operational plans that correspond to the overall objectives of the hotel.
- Assist in the management of the room inventory function, to maintain highest possible room occupancy, and average daily rate.
- Maintains procedures for credit control, handling of financial transaction, security of monies, guest security and emergency procedures.
- Guides and supports front desk employees in daily responsibilities.
- Prepares various departmental reports.
- Monitors room blocks in the hotel system to ensure suites and special room blocks are handled correctly. Communicates with other departments to ensure proper handling of guests and groups.
- Maintains adequate staffing levels in the front office area, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating employees, as needed.
Directly supervises the activities of employees who work in the front office of the hotel.
High school diploma or general education degree (GED) required. Some college education preferred. Minimum of three years prior hotel experience, preferably in front desk operations, with progressive supervisory experience required.
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