Housekeeper Job Description

REPORTS TO

Manager/Supervisor or Owner(s)

GENERAL DUTIES

Housekeepers are responsible for the overall cleanliness of the campground amenities including the public space areas i.e., bathhouse, laundry room, gym etc. and all accommodations according to KOA standards deemed by management. All areas should be efficiently cleaned within the allotted times while providing great guest service.

SPECIFIC DUTIES

• Perform the daily, weekly, and monthly cleaning programs for specific buildings and facilities as outlined by immediate supervisor or owner(s).
• Use appropriate cleaning chemicals on appropriate items and only as trained.

Do not mix chemicals together or use straight out of original bottle. Must use appropriate safety measures such as gloves and/or masks.

• Be aware of blood borne pathogen procedures and contact supervisor when needed.
• Bring all lost and found items to main office with cabin number and date on them. If it is something valuable, it needs to be given directly to a manager to ensure it is locked up immediately.
• Provide excellent and friendly guest service by being attentive, responsive, and helpful to all guests’ needs. Greet the guests at every opportunity by demonstrating a friendly welcome.
• Present a positive impression with a well-groomed appearance, smiles and proper KOA uniform and name tag.
• Communicate to your immediate supervisor or owner(s) when supplies (i.e. toilet paper, paper towels, garbage bags, cleaning supplies and equipment, etc.) need to be replenished on an as-needed basis.
• Report all broken or damaged items within all campground buildings, facilities, and premises, so they can be fixed as soon as possible.
• Communicate thoroughly and effectively in a positive manner with all other staff to complete a task avoiding any miscommunication.
• Report all customer problems, requests or complaints to your supervisor or owner(s) and follow-up to resolve the issue.
• Be present and aware of surroundings, taking note if someone or something seems out of place at any time you are on the premises.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Clean and maintained campground buildings at a KOA standard.
• Clean and organized cleaning supply station.
• Clean and well-maintained tools all kept in good condition.
• Job duties completed in an efficient, timely manner and with minimal to no direction from manager/supervisor or owners.
• All cleaning lists filled out neatly and correctly, and any/all damages detailed in clear and concise handwriting.
• NPS scores that reflect satisfied happy guests as related to the cleanliness of the campground and attentiveness of housekeeping staff.
• Friendly greeting, smiles and professional attitude dedicated to serving the needs of our guests.
• An attitude that demonstrates cooperation and team spirit with all staff members.
• Timely reporting of all tasks, as well as guest concerns and requests, as well as follow-up and corrective action on the areas under the team member’s capabilities.
• Use safe work practices to avoid accidents of both guests and team members.

JOB QUALIFICATIONS

• Reading and comprehension skills
• Basic Arithmetic skills
• Basic computer skills
• Deductive reasoning skills
• Attention to detail
• Bilingual is a plus
• Must be able to operate a golf cart
• Ability to work under wet and slippery conditions
• Basic knowledge of safety procedures including chemical properties, handling, and usage
• Must be able to work weekends and holidays
• Must have a flexible work schedule as cleaning days often shift with little notice.

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds, lift and carry 25 pounds regularly
• Able to push and/or pull approximately 100 pounds
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Requires the use of hands/fingers to handle or feel
• Long periods of standing, bending, kneeling, and walking
• Able to work inside and outdoors frequently and in various climates
• Capable of moving safely over uneven terrain
• Must be able to see small details, such as dust, food particles, hairs, etc.
• Must be able to smell faint odors, such as smoke, pet, urine, gas, etc.

Job Type: Part-time

Pay: $10.00 - $15.00 per hour

Benefits:

• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Shreveport, LA 71129: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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