Job Summary

Responsible for maintaining the security and integrity of data in addition to providing day-to-day support with operational duties; provides provisioning and deprovisioning of access for Aflac network users; adhere to policy and procedures to ensure security posture is maintained; act as subject matter expert for application and user access rights; prepare audit reports; respond to customer requests within stated SLA’s; evaluate all requests to ensure appropriate security measures are in place and user access is appropriate and approved within Aflac systems; provide direct support to the business and IT staff; supply expertise and assistance to projects for security access architecture; organize and conduct training regarding company security and safeguarding information.

Principal Duties & Responsibilities

• Provide daily tier 1 support to the Identity and Access Management team.

• Provides maintenance and support on all phases of security access requests; participate as security representative on projects

• Troubleshoots issues/problems; provides on-the-spot training to clients when required

• Assists in the development of solutions for information security improvements

• Provides advanced support on all access requests and escalates problems appropriately; monitors and maintains ownership of work orders to ensure problem resolutions

• Maintains problem-tracking logs, identifies patterns, and communicates the existence of patterns in tracking logs to management

• Maintains service level agreement targets and ensures that requirements are met or exceeded; ensures that clients follow appropriate service procedures

• Interacts with clients in a courteous and professional manner to foster customer relations, handles escalations from junior team members

• Preforms health and maintenance on operating system level security policies

• Provides SME on RACF and iSeries requests

• Review security violation reports and handle and document approved exceptions; escalate security breaches and data loss and handle process for lost or stolen laptops and mobile devices

• User account lifecycle related tasks

• Work with a wide variety of specialized security systems and software including the SIEM, NAC, Load Balancer, Web filter, ACM, and Centrify

• Maintain and update security policies/procedures within and/or for AD, RACF, and AS400; maintain and update the team Sharepoint site

• Work with members of IT management to provide effective mitigation of reported security concerns and complaints

• Performs other duties as required.

Education & Experience Required

• Bachelor's Degree In Computer Science, Information Systems, Management Information Systems or related field
• Zero to two years of experience of security issues, software, and techniques across all existing computer platforms

Or an equivalent combination of education and experience

Job Knowledge & Skills

• Excellent presentation, oral, written, and interpersonal communications skills to interact effectively with internal and external customers
• Available to work oncall shifts and adjust shifts to fit the job requirements as needed

Competencies

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations