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Position Summary:

The In-Home Supports Service Coordinator serves individuals and families from birth to 21 years who experience chronic illnesses. Our coordinators help guide, educate, and connect families to resources and financial assistance such as campership, respite, and health care needs. This position uses a consumer directed service model, IHS waiver specifications, and is subject to the He-M 524 and NH State regulations.

Essential Job Functions:

• Assist participants to develop the Service Agreement and Individual Budget annually
• Support consumer, guardian and/or families in finding resources and negotiating rates (Educate individuals/ their family regarding community options, Medicaid, Social Security, vendors, IEP process etc). Includes active listening and supportive networking to meet needs.
• Submit Service Agreement and budget for annual review to Manager of Operational Implementation, who will review and approve or submit to Bureau of Developmental Services (BDS) for approval, as appropriate
• Utilize caseload management software, Harmony to document monthly contact, supports provided and all billable services provided to the individual in services, per the training provided by Harmony Support team and Manager of Information Technology
• Coordinate resources to provide participants training as needed in areas including but not limited to: developing, monitoring and spending their allocated budget on goods and services, managing their monthly reporting in the Gateways MyCDS portal, recruiting Family Managed Employees, developing and tracking progress on their service agreement goal
• Support the participant’s use of MyCDS portal for monthly reporting and submission of invoices/payment claims
• Guide the participants in completing their attendance and monthly update; review and approve or reject, as appropriate the monthly update and attendance, monthly
• Assist participants in making changes to Service Agreement within the allocated budget, communicate with Manager of Operational Implementation and Senior Director of Child and Family Services for additional or changing needs on behalf of the participant
• Work with participants to review his/her budget on a monthly basis to support families with spending and budgeting
• Process participant’s requests for home modifications, adaptive equipment and assistive technology, as needed and in compliance with the current IHS Considerations and waiver specifications
• Maintain documentation of supports and services and participant’s satisfaction with these supports
• Document contact with participant at minimum of monthly and conduct a face-to-face visit in the home annually or as needed in accordance with He-M 524 regulations to develop, implement, and monitor service agreement and budget
• Monitor the Service Agreement’s implementation and assist in revisions/ amendments, as needed
• Work with other Gateways staff across various departments to facilitate reimbursements, claims processing, and payroll functions
• Adhere to Gateways Community Services Customer Service Pledge by responding to all participant inquiries within 48 hours via phone or email, correspondence or in-person, as appropriate
• Administer the HRST assessment tool, annually or monthly as the participant requests
• Assist with coordination and participate in the Support Intensity Scale.
• Support youth and their families ages 14-21 with transition planning activities related to transition to adult services
• Coordinate and facilitate team meetings for participants, as needed.
• Support families to attend and actively participate in their child’s IEP meetings
• Collaborate with internal and external stakeholders to ensure quality services are received by each participant/family on caseload
• Participate in weekly or bi-weekly supervision with Manager of Operational Implementation, as appropriate and reports status, concerns and ask any questions to facilitate ongoing performance of job duties

Qualifications, Education and Experience:

• Bachelor’s degree preferred in related field; or equivalent combination of education and/or experience.
• Possess reliable cell phone and internet access to provide case management to individuals from a remote (non-Gateways) location
• Experience working with families and/or children in an educational, health care, or social service capacity.
• Detail orientated with strong organizational, telephone and interpersonal skills, good time management and problem solving skills
• Strong independent work skills
• Proficient in Microsoft Windows environment including working knowledge of Word, Excel, Outlook along with relational data base knowledge (Microsoft Access and/or Harmony preferred)
• Ability to work flexible hours; evenings or weekends
• Possess reliable transportation, valid drivers’ license and applicable vehicle insurance for business travel.

Job Type: Full-time

Pay: $19.19 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
At this time, all staff are required to wear a mask at work.

Work Location: Hybrid remote in Nashua, NH 03064

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