Infusion Account Executive Job at Ascension at Home - Together with Compassus
Ascension at Home - Together with Compassus Warren, MI 48092
POSITION SUMMARY:
The Infusion Account Executive will serve as a liaison to existing and new Ancillary customers. S/he is responsible for ensuring positive client relations, high customer service standards, maximizing services at each facility and the identification of new and potential business. The Infusion Account Executive may also have additional responsibilities for designated large accounts, and implementation of new national programs and initiatives.
Knowledge of Infusion services and growth strongly encouraged.
Essential Duties and Responsibilities:
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Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing)
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Build solid relationships with personnel at various facilities in order to promote services and assist in the identification of new business opportunities
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Maintain all customer relationship activity utilizing SFDC database, to include account planning, pipeline, retention and growth efforts and other assigned tasks.
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Work with Operations personnel to assist in maintaining high levels of customer service with existing accounts
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Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned area.
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Work with Marketing/Communications to develop effective communication and marketing material (for internal and external purposes)
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Demonstrate a professional approach to creating value and gaining confidence in Evolution Health services from customers
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Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents
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When applicable, assist in training of new Account Executives
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Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner
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Adhere to all company policies and procedures
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Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems
Non-Essential Duties and Responsibilities:
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Perform other duties as assigned.
Minimum Qualifications:
Education/Licensing/Certification:
B. A. or four year degree recommended. May substitute equivalent work experience.
Experience:
Minimum of 1 (one) year experience in the field or related area with demonstrated leadership skills. Must have a valid Driver’s license
Knowledge and Skills:
Familiar with a variety of field concepts practices and procedures. Basic knowledge and demonstrated leadership skills. Applicant is expected to have knowledge of commonly used concepts, practices and policies within the business retention field. Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. Advanced computer skills. Well-developed management skills. Effective oral, written and interpersonal communication skills.
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