SUMMARY:

The Sales Support Coordinator (SSC) is responsible for creating an outstanding experience for new and existing customers. Responsible for the support and coordination of Residential sales orders from order submission through installation. Educated in product and service knowledge combined with friendly local appeal, the SSC provides customer support and sales assistance to customers in a fast-paced and energetic environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties include the following, but other duties may be assigned as required.

• Respond to the sales team with any inquiries with the specific goal of helping customers with United’s products and services.
• Provide daily sales support functions including taking payments, scheduling orders for new service or upgrades, and general inquiries by phone, text, or via E-Mail.
• Create new customer accounts and maintain detailed records using company-provided software tools.
• Ensure work orders meet all submission criteria and compliance requirements.
• Review contract and validate services with customers to ensure accuracy.
• Navigates through multiple systems to build, track, and monitor orders. Communicate with various levels of sales, operations, engineering, and other functional groups to ensure order installation.
• Records and maintains accurate information within the ticketing system.
• Meet scorecard productivity and quality metrics.
• Monitor and close all trouble tickets and communicate areas of opportunities to management.
• Provide a high level of customer service.
• Educate customers on the use of products, services, and tools.
• Assist in daily reconciling of orders submitted, keyed, and installed.

JOB QUALIFICATION AND REQUIREMENTS:

Education, Experience, Skills, and Licenses/Certificates:

• High School Diploma or equivalent required.
• One to two years of previous call center or sales support preferred.
• Experience in a customer support role.
• PC Skills – Ability to efficiently use company support systems, email, and Microsoft Office Suite.
• Ability to work independently with little to no supervision.

Knowledge and Personal Qualifications:

• Strong interpersonal, verbal, and listening skills.
• Excellent customer service, sales, and achieving results.
• Basic mathematics and the ability to calculate amounts such as discounts, interest, percentages, and taxes.
• Must be organized, detail-oriented, and able to work without constant instruction.
• Ability to maintain a level and consistent approach and response when working with short deadlines.
• Ability to work a flexible or rotating schedule, including weekends and evenings.
• Ability to work both independently and as part of a team.
• Must have excellent customer service skills and manage time well working with multiple clients at the same time.
• Must be able to work in an on-demand, fast-paced customer service environment without becoming frustrated, frazzled, or angry.
• Ability to read, write, and communicate professionally daily through email, spreadsheets, and other more formal presentations as needed. Must be able to effectively communicate between departments and maintain good relationships across all departments.
• Must possess a high level of integrity and professional values.

WORKING AT UNITED:

Building Opportunity

Working at United is more than just a job, it's being a part of something bigger. United employees make a difference in our communities by providing our neighbors with an opportunity to run a business, communicate with family and friends across the world, and access unlimited resources. United also builds opportunities for our employees to develop professionally, grow their careers, and use their skills to help others.

Seize your career opportunity and help build opportunities for others by joining United's team!

We offer...

• Family oriented culture
• Competitive wages
• Affordable medical, dental, and vision insurance
• 401K match
• Paid holidays, accrued vacation and sick days
• Opportunities for career growth through company paid training and development
• and much more!

ABOUT UNITED COMMUNICATIONS:

United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved to be an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers a personalized user experience with local customer service, ranking as one of the industry’s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.

UNITED COMMUNICATION'S MISSION:

We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

UNITED COMMUNICATION'S VALUES:

• Safety – we assure the safety of everything we do.
• Service – we are responsive, informed, and easy to do business with.
• United – we communicate and collaborate.
• Integrity – we keep our promises and do the right thing even when no one is watching.
• Driven – we serve to win customers.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Franklin, TN 37064: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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