Berendsen Fluid Power is one of North America’s largest distributors of hydraulic, pneumatic, and motion control products and services. We have one of the largest dedicated field sales forces in both the hydraulics and pneumatics industries with 42 locations across the US and Canada.

We are seeking an Inside Sales Manager for our Plainville branch. Candidates should have previous management experience, customer service experience, mechanical aptitude, ability to learn quickly, computer literacy, self-motivation, excellent communication skills, attention to detail and the ability to work in a fast-paced environment. Experience using Microsoft Excel/Word along with familiarity using AS400 would be a definite asset. Previous inside sales experience and knowledge of hydraulic / fluid power is strongly preferred.

Essential duties and responsibilities

Include the following in addition to the essential duties of the Inside Sales Rep:

• Provide direct supervision of all Inside Sales Representatives and branch support personnel such as repair technician, coordinators, etc.
• Manage and participate in the Outcall Program
• Plan and direct day-to-day activities related to the Inside Sales functions.
• Secure authorizations to hire, and working with the Corporate Recruiter, recruit qualify, select and train ISR and branch support personnel.
• Provide technical and systems assistance to branch personnel as needed.
• Work closely and as a team with Field Sales personnel on all issues relating to customers.
• Provide oversight and management of physical facility, security of assets, including local inventory and proprietary information.
• Schedule and participate in regular customer sales calls with ISR, Field Sales Reps and Field Sales Managers
• Meet or exceed company forecasts and targets.

Other duties as related to inside sales work such as –

• Take phone calls from customers and outside sales to provide assistance with quotes, pricing and expediting.
• Enter orders in a timely and efficient manner.
• Interact effectively with customers to develop a personal awareness of their needs.
• Work in a professional manner to resolve customer's problems and issues, using all the available resources at hand.
• Provide customers with accurate price, delivery and technical information upon request.
• Adhere to pricing policies as established by sales management; to include freight recovery, using sell matrices and contracts as applicable.
• Assist Central Purchasing to insure customer orders are placed quickly and accurately.
• Inform all customers and prospects of the established terms and conditions of sale.
• Assure that all adjustments, product returns, credits and other pertinent dealings are performed accurately and timely with proper documentation.
• Process purchase orders and scheduling changes to production.
• Processing credit requests, rebates and maintaining office files.
• Maintaining inventory records and quality control practices.

Qualifications

• Requires minimum one year of supervisory experience in applied technology, distribution or a closely related inside sales organization.
• Product Knowledge (technical and applications)
• Must work on own initiative with minimal supervision, in concert with and supportive of Sales, Logistics and Operations personnel.
• Must have strong interpersonal, verbal and written communications skills.
• Sound mainframe background including keyboarding skills, data entry, etc.
• PC skills

What Berendsen can offer to you

• Comprehensive benefits package including medical, dental and vison; both a PPO or high deductible plan with Health Savings Account options
• Life and disability insurance programs
• Company matching 401k (50% up to 8%)
• Paid holiday, floating holidays, vacation, and sick time off