All required qualifications must be documented on application materials

Required Qualifications

• Business College, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling FOUR years.
• Demonstrated customer services/patient relations skills and experience.
• Must be able to communicate verbally and in writing, in clear understandable English.

Preferred Qualifications

• Administrative dental or medical clinic experience.
• Previous experience working with community health intake projects involving data collection and patient relations.
• Demonstrated critical thinking skills and detail oriented.
• Experience in a multicultural medical or social services setting.
• Strong skills and experience in Insurance verification; Data collection and data capture in electronic health record (EHR).
• Fluency in Somali, Spanish or Hmong or Vietnamese or Laotian.
• Experience in an FQHC setting

OBJECTIVE/OVERVIEW
This position is located in the U of M Community-University Health Care Center Dental Clinic (CUHCC). This employee will help with dental registration, scheduling and care coordination. The position will also participate on various quality initiatives and other committees as assigned. This position is union represented through the AFSME Union.

Essential Functions & Percentage for Each Function

Dental intake/reception/scheduling (60%)

• Schedule appointments through EHR and EDR
• Greet patients
• Answer phones/telephone techniques
• Check voicemail daily
• Update phone number and mailing address in EHR (EPIC)
• Monitor Internal Referrals in HER (EPIC)
• Triage dental walk-in patients
• Fax records and referrals as needed
• Email x-rays as needed
• Follow-up on external referrals
• Help Patient Service Representative team as needed
• Help with confirmation calls as needed
• Make sure we have labels or patient identification on all records/documents
• Scanning documents
• Assisting with lab slips as needed

Dental care coordination (30%)

• Call and offer appointments to patients who are due for recalls
• Print and manage the unfinished treatment plan reports
• Scrub the OB and pediatric provider schedules weekly
• When able, do warm-hand offs with RN team and schedule dental visits for OB.
• Prior authorization work

Participate in staff development, quality assurance, compliance, etc. (10%)

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC’s mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others’ styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to comply with the University’s Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit: https://safe-campus.umn.edu/return-campus/get-the-vax

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.