IT Engineer Job at R1 RCM, Inc.
Position Summary: Executive Technical Support Specialist provides hands-on and remote technical assistance to internal executive level employees as well as assists the larger End User Computing team in their tasks. This support position provides resolution to escalated support requests from a variety of sources. The work involves planning and delivering support services, including installation, configuration, troubleshooting, and other assistance as required. We are looking for people with experience in various aspects of networking, desktop support, Windows 10/MAC , and the ability to re-image a workstation. The candidate should have strong communication skills and be able to work well with demanding users and enjoy working in a challenging environment. The candidate should be able to respond to requests after-hours as well. These duties include the potential to provide technical support services at the executive employee’s residence.
Essential Functions:
- Provides support to fellow team members on escalated issues.
- Responding and resolving to telephone, email, and other requests for software and technical support.
- Documents, tracks, and monitors problems to ensure a timely resolution.
- Configures, installs, and updates desktops, laptops, peripherals, networks, and related software.
- Troubleshoots problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems; makes repairs and corrections where required.
- Other duties as assigned.
Reporting Relationships:
The Executive Technical Support Specialist role will directly report to the End User Computing Manager.
Qualifications:
High school diploma or greater.
4-5 years of prior help desk/technical support experience.
Previous experience supporting an executive level customer base.
Strong desktop support skills, including Windows 10 and MAC.
Ability to work with a variety of computer desktop and notebook hardware, including printers, flat panel monitors, cabling and connectors for networking and peripherals.
Proficiency with Microsoft Office, remote desktop support technology (such as Teams), and support desk/bug tracking software.
Basic Windows administration experience preferred (e.g. modifying file/folder permissions, Active Directory accounts, Exchange distribution lists, etc.).
Technical certifications a plus, but not required.
Ability to read and understand technical manuals and procedural documentation.
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in an environment without direct supervision.
Strong analytical and problem-solving abilities, with keen attention to detail.
Physical Requirements:
Sitting for extended periods of time.
Extended time on the telephone working with users.
Evening and weekend work required to meet support demands.
Dexterity of hands and fingers to operate a computer keyboard, mouse, phone, and other computer components.
Overnight travel may occasionally be required.
Heavy lifting may be required
Environmental Conditions:
Typical conditions of an office environment. Stress levels exceed normal levels when attempting to meet deadlines and resolving complex personnel and security issues.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:
- Comprehensive Medical, Dental, Vision & RX Coverage
- Paid Time Off, Volunteer Time & Holidays
- 401K with Company Match
- Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
- Tuition Reimbursement
- Parental Leave
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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