IT Service Delivery Analyst - 26074 Job at Micro Solutions
This position is for our dynamic Fortune 500 partner.
Vacation and Benefits package available.
This is a 1 year assignment with possibility of extension.
NOTE – Micro Solutions is unable to provide sponsorship or to meet other work visa requirements. All candidates must be willing to undergo a background screening.
Monitor network service operations and actively assist or provide direction to network staff and 3rd parties as required to ensure continued excellence in delivery of services and support.
EDUCATION REQUIREMENTS
- 2-year degree in related discipline, or equivalent experience and network certifications
WORK EXPERIENCE
- 2+ years of supporting and troubleshooting network devices/functions/tools/processes in an corporate/business environment.
- 2+ year experience tracking tasks/work efforts/initiatives and ensuring they are successfully delivered
REQUIRED SKILLS
- Solid understanding of infrastructure (compute, network, storage, etc.) environments and how they work
- Experience troubleshooting technical problems and services
- Ability to create thorough documentation for design and planning.
- Must be willing to be available for occasional off-hours engagement and activity.
. Competency in Microsoft Office Suite applications
DESIRED SKILLS
- Experience working with switching, routing and wireless LAN
- Experience using monitoring/alerting/forensic tools such as SolarWinds
- Experience with ServiceNow and ITIL or ITSM
- Experience assessing network capacity and consumption
Job Types: Full-time, Contract
Pay: $30.00 - $36.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Education:
- Associate (Preferred)
Experience:
- supporting and troubleshooting network devices: 2 years (Required)
- tracking tasks/work efforts/initiatives: 2 years (Required)
- Microsoft Office: 1 year (Required)
- Switching, routing and wireless LAN: 1 year (Preferred)
- Monitoring/alerting/forensic tools: 1 year (Preferred)
- ServiceNow and ITIL or ITSM: 1 year (Preferred)
- Assessing network capacity and consumption: 1 year (Preferred)
Work Location: Remote
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