IT Support Job at Pollo Campero
Summary of Job Description
The IT Support Technician will execute activities associated with the IT services that are provided to all business units according to the policies, regulations, procedures and best practices related to provide IT support in the technology areas.
Key Responsabilities
The position includes but is not limited to below key responsibilities:
- Analyze the root cause of incidents and/or issues reported related to the IT services to minimize the incidence in troubleshooting that affect the IT services.
- Inform and provide visibility to the IT areas on risks and areas of improvement in the services provided for strengthening IT solutions that will guarantee their availability.
- Execute activities related to the implementation of assigned projects to meet the established scope in the project implementation plans.
- Obtain feedback from internal customers about the service provided seeking the improvement in the service and satisfaction of the internal customers.
- Perform weekly reports about general tasks to give visibility to the Management on progress and important considerations on activities related to the IT Support.
- Deliver service related to the IT support according to the current service catalog guaranteeing the continuity of the operation and providing IT support in a timely manner and in accordance to the service agreements established.
Requirements
- Third-year college student in Systems Engineering or related is preferred.
- CompTIA A+, Microsoft, M365, CCNA certifications are preferred.
- Specialized technician in maintenance of computer equipment and operation of Windows Operating Systems and LAN/WAN networks.
- Minimum 0 to 2 years in similar positions.
Brand: Pollo Campero
Address: 1665 Fifth Ave New York, NY - 10001
Property Description: NY - New York City - Support Center
Property Number: C002
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