Join our team as an IT Support/Help Desk Technician at Palmer's Home Care!

About Us: At Palmer's Home Care, we are dedicated to empowering our clients to lead healthy and fulfilling lives, fostering meaningful relationships, and promoting self-reliance. We prioritize educating, advocating for, and supporting individuals with disabilities and our community members. By reducing stigma and increasing awareness, compassion, and cooperation, we strive to bring about positive societal changes.

Job Description: We are seeking a highly motivated and entry-level IT Support/Help Desk Technician to provide technical assistance to our employees, troubleshoot hardware and software issues, and ensure smooth operations of our IT systems. Key responsibilities include:

• Providing technical support via phone, email, and in-person to employees
• Assisting with password resets for email and other accounts
• Timely troubleshooting and resolution of hardware and software issues
• Assisting with general maintenance of HRMS and payroll systems, including training
• Installing and configuring software and hardware
• Managing inventory of IT equipment and software licenses
• Monitoring and maintaining internet usage in our residential homes
• Documenting and tracking customer support requests
• Assisting in setting up new services like internet, cable, and phone in residential homes
• Managing the Microsoft 365 email server for optimal performance
• Managing and maintaining business social media accounts and website

Qualifications: To succeed in this role, you should possess:

• Strong knowledge of Windows operating systems
• Experience troubleshooting hardware and software issues
• Familiarity with remote support tools and techniques
• Excellent communication skills
• Ability to work independently
• A+ certification is a plus (but not required)
• Experience with Microsoft 365 and website management is a plus (but not required)
• Experience with Paylocity and Paycor is a plus (but not required)

If you are a self-motivated and customer-focused individual with a passion for technology, we invite you to apply for this exciting opportunity. We offer a competitive salary and benefits package.

Working Hours:

• 32 hours per week
• Flexible schedule between 8:00 am to 4:00 pm

What We Offer:

• Bereavement Leave
• Paid Time Off
• Insurance coverage, including Medical, Dental, Vision, Life/AD&D, Short/Long-term Disability, Accident Insurance, Critical Illness, and Hospital Confinement

Don't miss this chance to be a part of our dedicated team! Apply today and take the next step in your IT support career.

• Ability to pass a Family Care Safety Registry screening
• Ability to complete all required training and certifications within 90 days of hire