IT SYSTEMS ADMIN

• Provides technical support by telephone, remote technology, and on-site to computer users companywide.
• Investigate and diagnose computer-related problems reported by division staff across the state.
• Analyzes system performance, error codes, diagnostic messages and resolves problems or conflicts.
• Performance analysis is conducted regularly on PC's and to determine system performance levels.
• Configures software, i.e. ODBC drivers, Outlook and Exchange email access, protocols, adapters, and TN3270 host emulation.
• Creates, maintains, and administers user logins to all ERP, OMS, DUO and other systems.
• Assists in educating users on the desktop system best practices, application, and operating system functions.
• Communicate major data system changes after determining programmatic impacts and establishing plans to coordinate any needed training or informational material.
• Resolves intrusion, hacking, or virus incidents on user devices, this includes performing operating system and application patch management.
• Plan division data system needs for PC and network development.
• Image new computers and reimage computers as needed according to unit standards and specifications.
• Coordinate with business units to implement desktop systems that utilize industry best practices to meet Agency objectives.
• Deploy and integration of PC, laptops, video conference systems, and peripherals to a localized user base.​

REQUIRED SKILLS:

• Excellent customer service skills.
• Effective team participation skills.
• Effective training in new technology to end-users.
• Ability to work in fast paced environment.
• Experience with implementing a WMS system (part of our 2023 plan).
• Experience with implementing a driver settlement system.

DESIRED ATTRIBUTES/APPLICATION SCORING CRITERIA: In addition to your related work experience and education, we will use the attributes below as part of final scoring to advance those that qualify to the interview portion.

• Experience supporting Windows 10 and Microsoft 365
• Experience with Active Directory administration
• Experience with Azure

Experience in food and beverage or distribution industry a plus.

Bilingual (English and Spanish) a plus.

Ability to work in a fast paced environment to meet our various IT objectives to bring our company to a next level from a systems perspective while working with a lean staff.

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program

Experience level:

• 4 years

Schedule:

• Monday to Friday

Experience:

• Warehouse distribution: 3 years (Preferred)
• Help desk: 4 years (Required)
• ERP systems: 5 years (Required)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Miami, FL 33167

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