IT Technical Support Job at FirstDigital Telecom
FirstDigital Telecom Lindon, UT 84042
$18 - $25 an hour
FirstDigital is a locally owned and operated telecommunications provider. We have an opening for an IT Support Technician in our Lindon UT office. This position provides computer support to end users across the company for computer hardware, software, other technology equipment, and business-related applications.
JOB DUTIES include, but are not limited to:
- Provides technical support to other employees
- Maintains and resolves technology issues in a timely manner
- Supports and maintains all desktop computers and peripherals
- Collaborates with IT associates
- Monitors endpoint protection software and remediate issues in a timely manner
- Provides support of end-user applications and platforms including, but not limited to, Windows 10, Office365, email, Cisco Webex
- Monitors, follows up on, and closes IT tickets in a timely manner
- Provides troubleshooting of network and VPN connectivity
- Utilizes company standards and follow best practices in all aspects of the job
- Maintain a high level of security awareness in all aspects of the role
- Create and maintain documentation and knowledge Base articles
- Other Duties as Assigned
What you'll need to succeed
- Good problem-solving skills
- Ability to work well under pressure
- Strong written and spoken communication skills
- Ability to manage multiple tasks and priorities
- Prompt, responsive, responsible, and friendly approach to dealing with tickets and issues
- Communication skills
- Physical ability to lift up to 50 lbs.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Lindon, UT 84042: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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