Junior Network Administrator - Support Associate

StoneGate Senior Living

Lewisville, TX

StoneGate Senior Living in Lewisville, TX is actively searching for a Jr. Network Administrator - Support Associate we can train to be a technical expert. This entry level position will be responsible for wide range of skills.

As the Jr. Network Administrator - Support Associate at StoneGate Senior Living in Lewisville, TX, you will be responsible for hardware and software support calls, PC repairs, computer builds and new system setups while being trained in Network Administration (routers, switches, firewalls, Wi-Fi, VoIP), VoIP phone system design, implementation, and administration. Other duties include hardware and software support calls, PC repairs, computer builds, new system setups, network cabling, and working on call.

The Jr. Network Administrator will provide network, phone system, and desktop support to user environment as well as consultations to management about needed improvements, upgrades, new products, and projects. Also, other duties and projects will be assigned by management personnel.

This position provides customer service to our internal and external customers and end users. Position requires attention to detail. The ideal candidate will have excellent customer service, and communication skills.

At StoneGate Senior Living in Lewisville, TX, you will be a part of a well-respected managed services team that is making an impact in the lives of our residents, our team, and the community in which we serve. We look forward to you joining our team!

Preferred Job Requirements

(0 -2 years’ experience):

Excellent customer service skills

Excellent communication skills (written and verbal).

Responding to queries via chat, email, or phone

Providing technical assistance for questions and problems

Resolving problems with networks and other computer systems

Diagnosing system errors and other issues

College level coursework in Computer Science, Information Technology or strongly related major

Support of network administration

Support of desktop and laptop Computers

Supporting VoIP and Phone system

Must be willing to work on call

Following up with customers to ensure full resolution of issues

Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

Installing or changing software to fix issues

Remotely accessing hardware or software for clients to make changes and fix problems

Support of desktop and laptop Computers

Printer installation and repair

Supporting Microsoft Network Operating Systems

Support of computer hardware issues for 100+ computers

Desktop Support/Technical Support/Help Desk responsibilities

Remote desktop support

Exp with MS Office 365

Exp installing and troubleshooting software (i.e., Adobe Acrobat, MS Office suite)

Documenting IT issues in ticket tracking system (Samanage / SolarWinds Service Desk)

Working knowledge of WDS for Imaging systems

Knowledge of Active Directory

Associates or higher degree in computer related education preferred

Working knowledge of Lan/Wan networking

Preferred Skills / Experience:

• Technical certifications: A+, N+, MS, Cisco

• VoIP Phone system knowledge

• NMS experience

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