Junior Venue Reliability Engineer Job at Red Canyon Engineering & Software
Do you want to help a small company make a BIG difference in space? Do you take ownership of your job and responsibility for your actions? Then come work for Red Canyon and help us continue our mission of helping humankind reach the stars!
Red Canyon Software is looking for a Venue Reliability Engineer (VRE) to work on the Psyche program for our JPL/NASA customer.
A Venue Reliability Engineer (VRE) is a multi-disciplined engineer that works closely with Ground Data System’s Subsystems and infrastructure team to ensure that the project GDS venue (environment) is operational and reliable. The Ground Data Systems (GDS) is the computing IT infrastructure and facilities required to operate the mission operations system (MOS). It includes the software, computing hardware, voice and data communications, information systems, and networking equipment needed to conduct these mission operations. The GDS is comprised of multiple subsystems.
The selected candidate will be a Software Systems Engineer in the Common Software Services Group (393F) and report to the Group Supervisor. As the VRE, you will be a member of the project GDS team that focuses on the day-to-day operations of the venue.
Responsibilities include but are not limited to:
- Understanding and monitoring nominal data flow
- Understanding all the components, infrastructure (server, storage, power, network, etc.) and applications which makes up the environment (venue)
- Understanding component dependencies and inter-dependencies
- Monitoring and ensuring that venue are operational and reliable as well as gather heath and availability metrics
- Be the first and main POC on shift for vetting and resolving issues with GDS tools and services in a positive manner
- Be the person who reaches out to Tier 2 GDS subsystem subject matter expert (SME) for support as needed
- Automate routine procedures to streamline operations wherever possible
- Assist with the development and maintenance of software deployment using Puppet (aka infrastructure-as-code)
- Continue to enhance GDS monitoring capabilities to raise an alert when issue first arise to minimize impact
- This role will need to support "shift" and it could be 2nd, 3rd, or weekend, based on the needs of the project.
- When on shift, it is mostly user support, candidate must be a people person as well as willing to come to JPL when needed
- Candidate may need to travel to KSC at Florida for few weeks at a time
Education:
Bachelor’s in computer science, computer engineering, or related discipline with one year of related
Location:
This work is required to be done at the Pasadena, CA office, this position is not eligible for remote work.
This position requires a U.S. Citizen who is eligible to obtain any required Export Authorization.
Required:
- Programming background with working knowledge of language like Bourne, Csh, Python, Ruby, Java, Golang, C, or C++
- Experience with Unix operating system command line interface (CLI)
- Experience in areas of infrastructure such as compute servers (physical or virtual), storage or networking
- Experience working with deployment and orchestration technologies such as Puppet, Terraform, Packer, Jenkins or Kubernetes
- Experience with troubleshooting and diagnosing problem in areas of infrastructure or applications
- Superior interpersonal, verbal and written communication skills.
- Strong commitment to customer satisfaction with effective broad-based teamwork skills.
- Must be able to work flexible hours as shifts can be after hour, on weekends or be on-call (stand by)
- Ability to independently follow and execute instructions provided
- Ability to independently learn new tools, technology quickly and strives for continuous improvement
- Ability to automate simple and/or repetitive tasks
- Keen interest in learning all aspects of information technology from unix system, networking, storage to security
- Strong software development ability and proclivity (application design, coding, testing and debugging)
- Strong system's engineering background (network engineering, Unix systems administration, deployment engineering etc.)
- Production support experience (firefighting, interfacing w/ users & developers)
- Experience implementing monitoring and alerts
- Experience triaging service requests
Desired:
- Some experience with team collaboration tools such as Git, JIRA or Confluence
- Some knowledge of system monitoring tools like Zabbix, Nagios or TICK stack
- Some experience with a wide variety of AWS cloud services
- Some experience working with databases and Elastic Search
- Knowledge of communication protocols, particularly CCSDS protocols (sockets, streams, inspection and analysis of TCP/IP or CCSDS packets)
Red Canyon Engineering and Software:
“Exploring Other Planets, Improving our Own”
Red Canyon contracts with NASA, NOAA, NREL, JPL, and DOD, in addition to customers such as Lockheed Martin Space, Raytheon, Sierra Nevada Corporation, a.i. solutions, Walt Disney Imagineering, SAIC, Ball Aerospace, SpaceX, Honeywell, KBRwyle, Maxar, Blue Origin, and Moog. We specialize in building spacecraft, developing renewable energy technologies to help make our planet a better world and cutting edge research and development. Our disciplines include systems engineering, mechanical design, structural analysis, real time flight and ground software, simulation software, user interface software, and mission management software. We help our contractors with the full life cycle of product development from requirements to test and delivery.
Some of the programs we have previously or currently worked on include: Human Lander System, Artemis I-II, WorldView Legion V, Perseverance, InSight Dream Chaser, Psyche, Mars 98, Odyssey 01, Stardust, Genesis and Deep Impact, Mars Phoenix, Mars Reconnaissance Orbiter, Orion, Lunar Reconnaissance Orbiter, GOES-R, OSIRIS-REx, Maven, JUNO, Grail, and the MarsFlight and LunarSIM Simulation. We also work on classified programs.
Red Canyon’s home office is located in scenic Denver, Colorado, and our regional office is in historic downtown Titusville, Florida. We are a small company that maintains a flat organization to decrease our overhead and costs to our customers. Our number one focus is to solve some of the most complicated engineering problems humankind is facing.
We have a fun and talented team of engineers and we are committed to our engineers continued success and development. Included in our employment package are immediate HUBZone bonus, health benefits, profit sharing, referral bonuses, and a generous 401(K) retirement plan.
Red Canyon Software, Inc is an Equal Opportunity Employer. Red Canyon Software, Inc does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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