Job Title: Lab Software Support Analyst

Location: Cambridge, MA (Onsite Position)

Duration: Full Time Permanent Position

Job Purpose and primary objectives:

• Provide technical Lab software support for end users.
• Enforce and deploy Corporate Technology standards, policies, and procedures.
• Manage end-user requests.
• Assist with all new technology deployments.
• Routine day to day support activities for the Lab workstation deployed in the laboratories.
• Support includes qualification/validation, inventory, hardware, software, patching, support of software.
• Providing support activities of incident (trouble ticket (TT)), problem and change (change request (CR)) management using defined, ITIL based processes for all Instrument Controllers
• Learn application functionality and their support requirements.

Key responsibilities

• Microsoft Vulnerability Patch Deployments.
• Antivirus client management.
• User consultation.
• Software Installation.
• New Workstation deployment and Upgrade of existing Workstations.
• Workstation Troubleshooting and Repair.
• Scheduled and emergency maintenances of workstations.
• Maintain help desk tickets for the issues submitted by users.
• Perform computer imaging, software installations, and maintain technology inventory.

Key Skills/Knowledge:

• Knowledge & Experience with Microsoft OS and related technologies.
• Extensive knowledge of IT hardware and software.
• Strong knowledge on network troubleshooting.
• Knowledge & Experience with Windows XP, Windows 7 OS, Windows 10, and MS-Office applications suite.
• Knowledge of Linux.
• Knowledge with SCCM Patching, Active directory, Antivirus tools etc.
• Must be proficient with imaging and creating images.
• Experience in Windows 10 deployment.
• Should have experience participating or leading an OS migration.
• Excellent written and oral communication skills
• Strong customer-service orientation.
• Understand customer service and service delivery.
• Understanding of ITIL processes and ServiceNow Tool.

Experience required:

• Bachelor's degree in computer science or related field
• MCP Certification (preferred)
• ITIL foundation (preferred)
• Certifications a plus (Windows/ Networking)

Job Type: Full-time

Salary: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Must have Vaccination

Experience:

• Lab Software Support Analyst: 7 years (Preferred)
• Lab Support: 7 years (Preferred)

Work Location: One location

Speak with the employer
+91 9958847048

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