LEGOLAND Security Officer / Park Ranger (Overnights)

LEGOLAND California, 1 Legoland Dr
Carlsbad, California, 92008
United States

We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

About the Role

Maintain a safe and secure environment for guests and MCs (Model Citizens/Employees), whilst also observing all Safety and Security procedures.

Key Objectives:

Provide a high level of customer service to all MCs and guests while providing them a secure environment.

Will complete injury/incident reports and ensure safety and security compliance throughout the Resort.

Main Responsibilities:

1. Operations

• Maintains access control
• Patrols both Hotels and surrounding areas
• Writes detailed and accurate incident/injury reports
• Responds to calls for service including but not limited to:
• Disturbances
• Lost children
• Intoxicated/disorderly persons
• Lost/stolen items
• Theft
• Vandalism
• On-property traffic collisions
• Medical incidents (alongside Park Health Services team)
• Fire/panic alarms
• Money escorts
• Key assists
• Safe assists
• Suspicious person reports

Perform safety and security checks of LEGOLAND property and other assets:

• Operates Park Dispatch Center (utilizing CAD operating system)
• Surveillance of Resort utilizing CCTV system
• Guest screening at park entrances (bag checks)
• Manage Lost & Found for Hotel and perform data entry relating to Lost and Found
• Assists in managing all hotel key inventories (ex: cancelling master keys, creating new keys, etc.)
• Must be willing to work outdoors and during inclement weather.
• Must be able to patrol the entire resort by walking, utilizing the golf carts and the security truck. A valid driver’s license must be on file at all times.
• Must be able to maneuver the buildings utilizing stairwells.
• Must be able to read reports and write reports of your own to document incidents that occur in the resort.

2. Marketing

- Assist in staffing special events in Hotel.

3. Financial

- Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues

• Provide surveillance (both in uniform and in plain clothes)

4. People

- Provide excellent service and customer/guest relations to all MCs and Resort guests

• Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD.

5. Health & Safety:

• Will provide CPR, basic First Aid, & AED use to guests and MCs when necessary
• Record “Near Miss” incidents and enter into reporting system
• Assist with Facility Inspections and Safety Audits
• Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Background & Experience:

• Excellent communication skills, reasoning and interpersonal skills are required in this job.
• Excellent phone, radio and person to person communication skills are essential to this position.
• Prior security experience is helpful.
• 
  The ability to remain calm under pressure and in high stress situations is required.
• 
  Must be at least 18 years of age
• 
  Must have a valid Driver’s License with a safe driving record
• 
  Must possess valid auto insurance.
• 
  The ability to remain calm and act in high stress and pressure situations is required.
• 
  The ability to defend oneself or others if the situation arises
• 
  Must be willing to work weekends, holidays and graveyard to support resort operations

** Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.**

What You'll Get...

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com.