Loan Payment Services Representative Job at Hawaiian Financial Federal Credit Union
Description:
Under the supervision of the Loan Payment Services Supervisor, this position ensures accurate and prompt collection of delinquent accounts and resolves disputes and claims.
Requirements:
- High School diploma or equivalent
- Minimum of 1 year collection or loan experience
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
This Company Describes Its Culture as:
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Job Duties:
- Establishes communication with delinquent loan members by using various methods such as telephone, letters, email or personal contact to establish payment schedules for delinquent accounts.
- Ensures scheduled and agreed upon payments are made.
- Provides assistance in coordinating accounts requiring legal actions to minimize loss to the credit union.
- Provides members with financial solutions such as extensions, work-out plan or sale of collateral to reduce delinquency and/or loss to the Credit Union.
- Maintains full working knowledge of all laws and regulations that pertains to collection.
- Follows up on any disputes or completes research required for delinquent accounts.
- Ensures proper documentation for all collection activities.
- As required, assigns accounts to collection agency or attorneys for further action.
Communication method(s) used:
- In person
- Phone
Work Remotely
- No
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
To keep our employees as safe as possible, we've installed plastic barriers, and provide masks, gloves and hand sanitizer.
Ability to commute/relocate:
- Honolulu, HI 96817: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Collections or Loan: 1 year (Required)
Work Location: One location
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