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Loan Payment Services Representative Job at Hawaiian Financial Federal Credit Union

Hawaiian Financial Federal Credit Union Honolulu, HI 96817

Description:

Under the supervision of the Loan Payment Services Supervisor, this position ensures accurate and prompt collection of delinquent accounts and resolves disputes and claims.

Requirements:

  • High School diploma or equivalent
  • Minimum of 1 year collection or loan experience

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

This Company Describes Its Culture as:

  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

Job Duties:

  • Establishes communication with delinquent loan members by using various methods such as telephone, letters, email or personal contact to establish payment schedules for delinquent accounts.
  • Ensures scheduled and agreed upon payments are made.
  • Provides assistance in coordinating accounts requiring legal actions to minimize loss to the credit union.
  • Provides members with financial solutions such as extensions, work-out plan or sale of collateral to reduce delinquency and/or loss to the Credit Union.
  • Maintains full working knowledge of all laws and regulations that pertains to collection.
  • Follows up on any disputes or completes research required for delinquent accounts.
  • Ensures proper documentation for all collection activities.
  • As required, assigns accounts to collection agency or attorneys for further action.

Communication method(s) used:

  • In person
  • Email
  • Phone

Work Remotely

  • No

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
To keep our employees as safe as possible, we've installed plastic barriers, and provide masks, gloves and hand sanitizer.

Ability to commute/relocate:

  • Honolulu, HI 96817: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Experience:

  • Collections or Loan: 1 year (Required)

Work Location: One location




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