Description

POSITION SUMMARY
The Specialty Pharmacy Manufacturer Liaison position works in collaboration with the Program Manager to provide support for assigned manufacturer programs. This includes providing concise and accurate patient status information, attend manufacturer meetings, provide manufacturer contracted services, and provide prompt follow-up on inquiries from assigned manufacturer(s). The liaison will support internal therapy team by assisting in processing orders and/or handling escalated cases as time allows around manufacturer activities. The liaison will be actively engaged in manufacturer program manager and therapy team meetings to ensure program requirements are met.

REQUIRED KNOWLEDGE, SKILLS & TRAINING

• Ability to successfully work with a diverse customer base both externally and internally, including but not limited to manufacturer accounts representatives, MD office staff, and patients
• Possess strong written and verbal communication skills
• Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues
• Ability to work well in a team environment and provide support to other team members
• Ability to manage intake of issues via phone and email and segregate urgent from non-urgent
• Ability to be detail oriented and flexible to changing priorities
• Ability to identify solutions to problems quickly and communicate results in a timely fashion
• Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues
• Ability to multitask and deliver on tight deadlines
• Ability to work well in a fast-paced environment
• Pharmacy Technician License Required
• National Pharmacy Technician Certification Preferred
• Intermediate knowledge of Microsoft Excel Required

ESSENTIAL JOB DUTIES

• Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers
• Interact with internal SPP teams or team members to expedite patient processing as needed
• Communicate with health care providers on occasion as needed to resolve case status issues
• Serve as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders
• Obtain necessary information required to successfully process patient orders
• Perform manufacturer - specific enhanced services such as specialized welcome calls or contractual time patient calls directed by Program Manage/Therapy Team Manager
• In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expediate or escalates situation to management as necessary
• Prepare and/or review internal reports for assigned therapy and manufacturer as requested
• Attend scheduled manufacturer, program manager, and therapy team meetings

EMPLOYEE BENEFITS

• BCBSL Medical
• Delta Dental
• EyeMed Vision
• 401k
• Accident & Critical Illness
• Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement