Job Description Summary

The Marine Services Account Manager – Government will develop an enduring and faithful customer relationship, while improving project profitability through understanding the customer’s organization, assets, and installed base. You will manage, develop, and lead customer facing initiatives to deliver the best possible customer service in the execution of upgrade projects, service callouts, parts support, comprehensive training solutions, and all aspects of Fleet account management. The Marine Services Account Manager – Government must be capable of translating customer requirements into detailed plans, driving internal execution to meet the targets and record customer experience issues, identifying negative trends and common faults across similar products to provide feedback to Engineering.

Job Description

Roles and Responsibilities

• Work with customer personnel (Port Engineers, Chief Engineers, Maintenance, Training, and Purchasing) to maximize availability of plant and to maximize services provided by GE
• Manage internal coordination of Contracting, Engineering, and Services to provide prompt, quality service to customers
• Be responsible for overseeing that warranty and service obligations are met, including timely delivery, quality, compliance with contract scope, and expected profitability of the service order
• Be responsible for the Contribution Margin of jobs and play a proactive role in problem identification and resolution by highlighting potential areas of concern and promptly driving other departments in solving issues which affect the customer
• Implement common processes across the customer base, which result in dramatically improved quality and efficiency in service delivery
• Develop, implement, and maintain operating plans for each assigned program or customer
• Ensure periodic program reviews are conducted with customer(s)
• Take a leadership role in the definition of elements and recommendations supporting the overall best interest of both the customer and the company
• Ensure customer satisfaction is maintained through timely and accurate responses to customer issues

Qualifications/Requirements

• Bachelor’s Degree from an accredited college or university (Or a High School Diploma / GED with a minimum of 5 years of industry experience)
• Minimum of 5 years of industry experience

Eligibility Requirements

• Ability and willingness to travel domestic and internationally as required
• US citizen, ability to obtain security clearance

Desired Characteristics

• Experience in presenting technical and operational strategies to internal and external customers
• Background in a customer facing Service Delivery or Project Management position, within a Service environment
• Proven Marine experience, with technical knowledge of vessels and vessel systems (Propulsion systems, drives, automation)
• Functional knowledge of requirements and implementation of the United States Navy Joint Fleet Maintenance Manual (JFMM)
• Ability to establish and maintain long-term relationships with clients worldwide
• Ability to learn and follow defined departmental policies, procedures, and practices
• Strong verbal, written, presentation, interpersonal communication, and leadership skills
• Demonstrated project management skills, preferably in execution of U.S. Navy warship maintenance or modernization
• Ability to independently arrange and organize work efforts on a weekly, monthly, and quarterly basis
• Ability to conceptualize and implement performance objectives that meet established requirements
• Active security clearance

Additional Information

#LI-Remote - This is a remote position