Medical Records Information Specialist Job at Doylestown Hospital
Job Detail
Job Title:
Medical Records Information SpecialistReq:
2023-0029Location:
Department:
Health Information ServicesSchedule:
0800-1630
Job Description:
PURPOSE OF JOB: Process requests for patient information to physicians, healthcare facilities, attorneys, insurance companies and government agencies as requested/authorized by the patient/legal next of kin or pursuant to subpoena/court order/search warrant for continuity of care, billing, insurance or legal purposes. Educate and enroll patients into the Hospital Patient Portal.
ESSENTIAL FUNCTIONS:
- Provide "front line" service to patients, attorneys, insurance companies and other healthcare facilities responding to requests for medical information.
- Compiles requested medical and billing information as requested for RAC, 3rd party payor audits/case management appeals.
- Accurately educates and enrolls Hospital patients into the Patient Portal.
- Demonstrates a working knowledge of Department equipment.
- Maintains the hospital legal file in conjunction with Risk Services and Administration.
Job Qualifications:
QUALIFICATIONS:
Education: High school graduate or equivalent.
Experience: One-two years of health care experience
Other Skills:
- EMR Knowledge (Meditech Experience preferred but not required)
- Good communication skills and attention to detail. Must be able to interact with physicians, physician office staff and other department personnel on a daily basis.
- Skill in exercising sound judgement and remain professional at all times
- Skill in using multi-line phone system, including transferring calls
- Skill in using computers.
- Ability to calm or defuse irate callers and patients by working with them to identify concerns and develop solutions to requests/problems.
- Ability to multi-task and organize work for effect completion.
- Ability to be punctual and available for daily assigned work.
- Ability to plan, prioritize, and complete delegated tasks.
- Knowledge of basic medical terminology
- Knowledge of legal and ethical considerations related to patient information.
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