DEPARTMENT: Member Services Department

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  Coordinate new member acceptance, activation, and orientation procedures
• Respond to members’ requests for information and assistance in a timely manner; make appointments, arrange for services, provide direct service when necessary and feasible, and solve problems.
• Follow-up to assure satisfactory service delivery.
• Maintain advanced knowledge of all membership offerings, plan, and rules to provide accurate information to members and staff
• Track and maintain membership data.
• Handle membership information in a confidential manner
• Prepare all collateral and documentation for review and approval for all membership programs for the club in accordance with membership policy and procedure.
• Assist Club Marketing Team in communication efforts.
• Coordinate the production of periodic membership reports
• Coordinate database management, integrity audits, and problem resolution for multiple membership databases.
• Interface with club management and staff, and all club personnel to enhance awareness of the club's membership needs and objectives; to solicit support for the attainment of these objectives
• Attend all staff meetings and general employee meetings.
• Educate staff managers within the organization about the membership offerings, plan, and rules.
• Contribute to membership sales efforts in cooperation with the other Club departments.

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  Bachelor’s Degree in related field preferred
• The successful candidate will be passionate about exemplary customer service and will sincerely enjoy working with people.
• Must be proficient in MS Office; web-based programs a plus
• Must be organized and accurate
• Must be a self-starter and able to work independently
• Strong oral and written communication skills
• Team player

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  Constant and close visual work at desk or on a computer.
• Constant sitting and working at desk.
• Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.
• Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.
• Frequent walking and standing.

THE CLIFFS BENEFITS:

• A knowledgeable and passionate management team that leads by example
• Employee appreciation parties and team building events
• Premier training
• Excellent compensation including 10 vacation days and 9 paid holidays
• Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*
• Employee Wellness Monetary Incentives
• Paid maternity and paternity leave
• A work/life balance!