This position is located in our Denver Tech Center Office. This is not a remote position.

At Rightway we are committed to creating a diverse environment and are proud to be an equal opportunity employer. We hire for the best talent and actively seek diversity of thought processes, beliefs, background and education. Rightway fosters an inclusive culture where differences are celebrated to drive the best business decisions possible.

We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

Rightway Healthcare was founded in early 2017 by a team of dedicated healthcare, business and technology leaders. Rightway is a technology platform that provides employees and their families with the support, information and advocacy they need to be better healthcare consumers.

We combine a high-tech consumer portal with a high-touch dedicated concierge environment to provide consumers with the same level of support and guidance they would receive if they had a doctor in the family. We are focused on personalization, implementation, advocacy and results.

Rightway works with employers from 100 – 25,000 employees to provide an ecosystem of healthcare navigation for employees. We are committed to generating high member satisfaction scores, industry leading engagement and a quantifiable ROI for every employer. Our approach is rooted in analytics and guided by a bottom-up understanding of a population.

Rightway is privately financed, having raised over $130mm to date from investors such as Thrive Capital

The company is headquartered in New York City, with new offices in Hudson Yards. We also have remote offices in Miami, Denver and San Francisco.

About the Role:

The Rightway Health Guide serves as a trusted advisor and single point of contact to our members. Health Guides are responsible for building a longitudinal trusted relationship with the members we serve in order to support them in their healthcare journey. Health Guides seek to understand members’ needs, preferences and any social determinants to care or care compliance and support with education, benefits and service options, support with finding the right care provider/care setting, care coordination, billing advocacy, and overall healthcare related navigation support needs. This role will be office based, not a remote position.

Responsibilities

• Acts in the best interest of the member by being a health advocate and supporter in the member’s healthcare journey
• Supports member with care planning by sourcing high quality care providers and educational materials relevant to the member’s needs and preferences
• Educates members about their specific benefits, programs and services. Ensures members understand their benefit options and financial responsibility regarding deductibles, coinsurance, and out of pocket maximum
• Care coordination of needed physician visits, test, procedures, medication, and ancillary services
• Care coordination and appointment scheduling
• Assess for social determinants to health and resourcefully support members in resolving such barriers
• Lifestyle coaching and management
• Responsible for maintaining high quality and timely service delivery standards.
• Strictest compliance of HIPAA guidelines

Skills and Qualifications

• Holds an active LCSW license or a Master's Degree in Social Work
• Customer-first orientation; high degree of empathy
• Strong critical thinking and problem skills a must
• Demonstrated ability to work in a fast-paced, team based, dynamic environment
• Excellent verbal and written communication skills a must
• Computer literacy
• Knowledge of healthcare (preferred)

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Englewood, CO: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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