Semmes Murphey Clinic is committed to implementing a team-based approach to provide excellence in patient care. The Neuropsychology Administrative Assistant will work with other members of Semmes Murphey Clinic to provide patient services and is expected to participate in the appropriate team activities with the objective of providing a high standard of patient and clinical service. The Neuropsych Admin Assistant’s primary responsibility is to assist our neuropsychologists with administrative and clerical work pertaining to patient scheduling, billing, and correspondence. To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below are the essential duties and responsibilities of the position. Projects and performance of other responsibilities may be assigned.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serves as gatekeeper for the neuropsychologist(s) by handling incoming calls, screening mail, and greeting/directing patients, salespeople, and visitors
• Schedules patient appointments in electronic medical records (EMR) system and obtains appropriate preauthorization/precertification for visits
• Obtains outside records for upcoming new patient appointments
• Sends out reports to referring physician or appropriate entity
• Completes patient correspondence
• Updates electronic medical records (EMR) with encounter notes, testing data, outside records, and other pertinent information received
• Verifies and approves office visit charges and posts charge tickets
• Maintains neuropsychologists’ calendars and schedules depositions
• Completes personal requests from neuropsychologist(s), as appropriate, and performs duties of fellow neuropsych support staff as needed

EDUCATION, EXPERIENCE & CREDENTIALS

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• Two (2) years related experience in a professional office or healthcare environment

PREFERRED

• Medical Office Professional degree/certification
• Experience working directly for a physician

KNOWLEDGE, SKILLS & ABILITIES

• Proficient in Microsoft Office (Excel, Outlook, Word), web-based insurance verification software, electronic medical records (EMR), practice management software, and electronic telephone system
• Strong working knowledge of medical terminology
• Effective communication, both oral and written, with the ability to speak clearly and persuasively in positive and negative situations while listening and responding appropriately
• Self-motivated with the ability to work independently with focus and discipline
• Organizational skills with attention to detail
• Ability to manage workflow and prioritize demands
• Can skillfully gather and analyze information
• High level of problem-solving to identify and resolve problems in a timely manner with thoroughness and accuracy
• Excellent interpersonal skills with the ability to manage difficult or emotional situations; responds promptly to patient/physician needs
• Can provide excellent customer service while maintaining a high level of confidentiality and discretion

PHYSICAL REQUIREMENTS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing these responsibilities the employee is required to talk and hear and communicate by telephone. The employee is often required to sit and use their hands and fingers and manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, and to stoop. The employee may occasionally lift and/or move up to 10 pounds. Visual abilities required by this job include close vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work area is fully equipped, well lit and ventilated. The noise level in the work environment is usually quiet to moderate. Interaction with others is occasional and can be interruptive.