Job Description

Responsible for routine customer service communication, calls, and follow up

Duties and Essential Job Functions

• Perform daily customer service functions including, but not limited to, face to face audits, administrative assignments such as answering the phone and filing, distribution and tracking of reports

• Work with customer to maintain their uniform and service needs, key in orders for existing customers, read and understand customer agreements, coordinate new account onboarding while working with the service team for a successful installation

• Perform accounts receivable functions including, but not limited to, ensuring all cash and paperwork turned in meets our internal control procedures, prepare daily ROA, and daily cash receipts.

• Assist the service team with their renewal contract presentation and documentation

• Perform general office duties including, but not limited to, first to answer all incoming calls and greet visitors, daily printing after processing, process product orders via phone, print reports, and assist the office and service team as needed, filing, making copies etc.

• Perform special customer service projects as needed and requested by the Office Manager or Service Manager to help reach company goals

• Other duties as assigned.

• This position requires regular and reliable attendance.

Minimum Requirements:

An Associate’s degree, or an equivalent combination of related education and experience is required. Experience in customer service and highly proficient in computer applications preferred but not required. Excellent communications skills both written and oral required.

Physical Requirements:

• Use standard office equipment
• Ability to stand, bend, stoop as necessary
• Occasionally lift office supplies and products up to 30 pounds
• Requires physical ability to file-open drawers/close drawers, move files
• Specific vision abilities required by this job include close vision and ability to adjust focus to read small print, numbers, etc.
• While performing duties employee will be regularly required to talk and hear

Critical Physical Demands:

Sitting:

• Frequently at desk to type and complete paperwork.

Walking:

• Occasionally to execute routine office functions such as moving between office equipment and filing locations and to execute face to face communications with employees.

Bending:

• Frequently for filing, copying, and general office functions.

Trunk Rotation:

• Occasionally for filing, copying, and general office duties.

Squatting/Crouching:

• Occasionally, to pick up, sort, retrieve and place paperwork in proper filing area.

Grasping/Pinching/Wrist Turning:

• Frequently, to handle paperwork, filing duties.

Finger Manipulation:

• Occasionally to handle paperwork, filing duties.

Lifting/Carrying:

• Occasionally, up to 30 pounds to load presentation materials or orientation materials and take items to and from locations.

About Us:

Since 1906, CITY has thrived as an independently-owned industrial laundry provider with its distinctive ability to go above and beyond with responsive and committed values. Generations have trusted CITY, and as a multi-generational, family-owned company, we have forged partnerships with clients that last. By reinvesting in employees, the latest technology, and its facilities, CITY continues to focus on ways to improve its service. We’ve expanded from one location in Oelwein, IA, to multiple depots across Iowa and Minnesota, servicing customers throughout the region. Our people are our best asset. We’d love to have you join our team as an Office Assistant!

Equal Opportunity Employer:

CITY provides equal opportunity to all qualified employees and applicants without the regard to race, religion, creed, color, sex, age, disability, national origin, sexual orientation, gender identity, genetic information, veteran status or any other basis or factor protected by law.

Post offer physical and substance testing is required.
Selected candidate must also pass criminal background screening.

Visit our website: www.citycleanandsimple.com

For additional opportunities: www.CleanAndSimpleCareers.com

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Oelwein, IA 50662: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Office: 1 year (Preferred)

Work Location: One location

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