POSITION : General Manager/Office Manager
SALARY : $30/hour, 25-30 hours a week.
SCHEDULE: Flexible. Hours must be set in advance but to some extent it's okay if they change week to week. Up to 10 hours a week may be done offsite.
LOCATION : East 7th Street, New York, NY
ABOUT THE POSITION AND THE BUSINESS
We were founded in 2011 with a mission to help guardians & dogs thrive in New York City and foster a deeper understanding of animal behavior. The core of our mission is empathy to all animals & humans in NYC and beyond. We are ready to expand our impact and are looking for someone who is excited to make this role their own and leave their mark on our business operations.
This is a new role for the team and we are excited to hire someone who will bring fresh ideas and energy to our leadership team. We would love to continue growing our business and offer expanded support for our current and future team members. We want someone who truly loves dogs and people, who will come in and make this role their own, and help drive our business forward.
This role is perfect for you if…
You are proactive and have a “the buck stops here” approach to your job
You love dogs and are 100% comfortable being around all breeds regularly
You enjoy wearing many hats and being in a busy work environment
You are an organized person who can help break tasks down for others
You have a passion for team culture and really own your team’s experience
You are organized and not afraid to make changes to existing processes
You have no problem speaking up and sharing your ideas as a collaborative partner
You are straightforward and enjoy the transparency that openness brings to a team
You are looking for the perfect business to be an “intrapreneur” and really make a difference
You already have experience leading teams and optimizing business processes
Overview of the Role Responsibilities
Team Management & Client Services
Provide support to staff for client-related questions via Basecamp (internal communications tool), in person and by email. Support can range from “this client is being difficult, how do I handle it?” to “I don’t know what to book this person for” or “how do I handle this membership cancellation request.” Often these can be addressed by talking to a program manager, but sometimes they aren’t available.
Keep a close eye on openings and classes that have spots for new client, working with trainers to get them to use systems that are in place that are there in order to keep their schedules full.
Provide customer service and sales training to front desk staff as needed, and ensure all of our clients have a stellar experience at each stage of their relationship with us.
Work with leadership to nurture and develop a team culture that is inclusive, supportive, and mission driven
Admin Staff
Directly supervise and manage the Admin staff
Train and onboard all new Admin staff
Schedule and lead individual quarterly check ins with all the Admin staff, including making the agenda and providing post-meeting notes & action items
Schedule and lead the 3 month, 6 month and 1 year performance reviews for Admin staff (after 1 year on staff, drop to yearly reviews)
Schedule and lead monthly team meetings with our Front Desk Team
Provide the agenda, the team members will contribute, and facilitate the meeting regarding all things front desk to include: studio space concerns, client relations and retail, and any interpersonal connections or issues
Issue memos on important company updates
Oversee and troubleshoot the use of Airtable-automated systems by all staff
Document changes in procedures (e.g. price updates, pay rate changes, new services, updated policies)
Make updates/changes to policy documents such as Employee Handbook and Operations Manual as needed
Work in collaboration with the Director of Training to ensure cohesive development of company culture, team building, and provide support on personnel issues.
Meet monthly with retail director to look at Shopify reports and set goals
School Related Responsibilities
Be on-site at the school 4 days a week for support and issues related to the physical space
Provide support/be available to staff for school related questions (e.g.. “the heat is broken, who do we call?” or “there’s a leak in the basement”.)
Triage school-related issues and either contact the super for additional help or ask front desk staff member to assist
Manage space improvements (e.g. researching replacement gates when they break, being proactive about ordering new ones, scheduling new flooring when needed.)
Maintain organization of the physical space (with Studio Coordinator’s help)
Reorganize and purge the training space(s) once per quarter by throwing out broken toys and other things not being used
Approve and order cleaning supplies and training props as directed from the Training Director
Finance & Vendor Management Responsibilities
Run payroll twice per month according to our process
Pay quarterly sales tax and liaise with our accountant to ensure proper amount is paid
Conduct semi-monthly audit of sessions that have been unpaid and then follow up with trainers to get payment from clients
Liaise with our payroll provider and our other external consultants (HR, accountant, etc)
This is not an exhaustive list of responsibilities and this role may require additional ad-hoc business tasks not described above.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
SALARY : $30/hour, 25-30 hours a week.
SCHEDULE: Flexible. Hours must be set in advance but to some extent it's okay if they change week to week. Up to 10 hours a week may be done offsite.
LOCATION : East 7th Street, New York, NY
ABOUT THE POSITION AND THE BUSINESS
We were founded in 2011 with a mission to help guardians & dogs thrive in New York City and foster a deeper understanding of animal behavior. The core of our mission is empathy to all animals & humans in NYC and beyond. We are ready to expand our impact and are looking for someone who is excited to make this role their own and leave their mark on our business operations.
This is a new role for the team and we are excited to hire someone who will bring fresh ideas and energy to our leadership team. We would love to continue growing our business and offer expanded support for our current and future team members. We want someone who truly loves dogs and people, who will come in and make this role their own, and help drive our business forward.
This role is perfect for you if…
You are proactive and have a “the buck stops here” approach to your job
You love dogs and are 100% comfortable being around all breeds regularly
You enjoy wearing many hats and being in a busy work environment
You are an organized person who can help break tasks down for others
You have a passion for team culture and really own your team’s experience
You are organized and not afraid to make changes to existing processes
You have no problem speaking up and sharing your ideas as a collaborative partner
You are straightforward and enjoy the transparency that openness brings to a team
You are looking for the perfect business to be an “intrapreneur” and really make a difference
You already have experience leading teams and optimizing business processes
Overview of the Role Responsibilities
Team Management & Client Services
Provide support to staff for client-related questions via Basecamp (internal communications tool), in person and by email. Support can range from “this client is being difficult, how do I handle it?” to “I don’t know what to book this person for” or “how do I handle this membership cancellation request.” Often these can be addressed by talking to a program manager, but sometimes they aren’t available.
Keep a close eye on openings and classes that have spots for new client, working with trainers to get them to use systems that are in place that are there in order to keep their schedules full.
Provide customer service and sales training to front desk staff as needed, and ensure all of our clients have a stellar experience at each stage of their relationship with us.
Work with leadership to nurture and develop a team culture that is inclusive, supportive, and mission driven
Admin Staff
Directly supervise and manage the Admin staff
Train and onboard all new Admin staff
Schedule and lead individual quarterly check ins with all the Admin staff, including making the agenda and providing post-meeting notes & action items
Schedule and lead the 3 month, 6 month and 1 year performance reviews for Admin staff (after 1 year on staff, drop to yearly reviews)
Schedule and lead monthly team meetings with our Front Desk Team
Provide the agenda, the team members will contribute, and facilitate the meeting regarding all things front desk to include: studio space concerns, client relations and retail, and any interpersonal connections or issues
Issue memos on important company updates
Oversee and troubleshoot the use of Airtable-automated systems by all staff
Document changes in procedures (e.g. price updates, pay rate changes, new services, updated policies)
Make updates/changes to policy documents such as Employee Handbook and Operations Manual as needed
Work in collaboration with the Director of Training to ensure cohesive development of company culture, team building, and provide support on personnel issues.
Meet monthly with retail director to look at Shopify reports and set goals
School Related Responsibilities
Be on-site at the school 4 days a week for support and issues related to the physical space
Provide support/be available to staff for school related questions (e.g.. “the heat is broken, who do we call?” or “there’s a leak in the basement”.)
Triage school-related issues and either contact the super for additional help or ask front desk staff member to assist
Manage space improvements (e.g. researching replacement gates when they break, being proactive about ordering new ones, scheduling new flooring when needed.)
Maintain organization of the physical space (with Studio Coordinator’s help)
Reorganize and purge the training space(s) once per quarter by throwing out broken toys and other things not being used
Approve and order cleaning supplies and training props as directed from the Training Director
Finance & Vendor Management Responsibilities
Run payroll twice per month according to our process
Pay quarterly sales tax and liaise with our accountant to ensure proper amount is paid
Conduct semi-monthly audit of sessions that have been unpaid and then follow up with trainers to get payment from clients
Liaise with our payroll provider and our other external consultants (HR, accountant, etc)
This is not an exhaustive list of responsibilities and this role may require additional ad-hoc business tasks not described above.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.