Office Support Specialist II Job at Enoch Pratt Free Library
Description
The Pratt Library is accepting applications for an Office Support Specialist II to perform circulation functions at the Central Library.
The ideal candidate will have office experience, sound organizational skills, thrive in a team environment and have a high aptitude for customer service.
This position reports to the Manager of the Circulation Department.
The ideal candidate will have office experience, sound organizational skills, thrive in a team environment and have a high aptitude for customer service.
This position reports to the Manager of the Circulation Department.
Summary of Duties
The summary of duties listed below is not exhaustive. Additional duties are dependent upon the needs of the hiring division.
Perform routine/repetitive circulation and office support duties.
Register customers for library cards and maintain customer library records; charge and discharge library materials; handle customer registration problems; provide explanation of circulation regulations to customers.
Collect fines and fees as well as cash from the sale of Pratt Library logo items; operate cash register.
Operate a variety of standard office and library machines; type letters, forms and other documents as required.
Answer telephones; answer directional questions and refer customers to appropriate personnel; assist customers with operation of library equipment.
Perform other related duties as assigned.
Minimum Qualifications
High school diploma or GED and at least two years office support experience. Beginner proficiency with MS Word. Type 30 wpm.
Desired Qualifications
Cash handling and cash register experience. Knowledge of circulation functions within Pratt Library or another public library system.
Required Knowledge, Skills and Abilities
Desired Qualifications
Cash handling and cash register experience. Knowledge of circulation functions within Pratt Library or another public library system.
Required Knowledge, Skills and Abilities
Detail oriented. Ability to provide a variety of information and guidance clearly, courteously and pleasantly to library customers. Ability to establish and maintain effective working relationship with coworkers.
Physical Demands
Standing for extended periods of time, stooping, bending and reaching. Pushing and pulling book trucks weighing 60-80 pounds. Lifting and carrying 25 pounds or less.
Standing for extended periods of time, stooping, bending and reaching. Pushing and pulling book trucks weighing 60-80 pounds. Lifting and carrying 25 pounds or less.
Supplemental Information
Drug & Alcohol Testing
Those under final consideration for appointment will be required to submit to drug and alcohol testing.
Position of Trust
Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.
LEAVE BENEFITS (Full-time Permanent Employees Only)
Sick Leave
Employees accrue sick leave if in pay status at any time during the payroll period containing the employee's monthly anniversary date. Employees are credited with 1 day of sick leave for each completed full month of active service.
Vacation Leave
Employees accrue vacation leave based upon classification grade.
Employees earn vacation leave for each completed month of active service according to the below schedule. Unused vacation leave may be carried over to the next year, subject to limits determined by union (unrepresented) affiliation.
Earned Vacation
Classification Grade
Days per Year
69-71
12
72-75
15
77 and Above
20
Personal Leave
Employees are front-loaded 3 or 4 personal leave days as determined by union (unrepresented) affiliation.
HEALTH BENEFITS (Full-time Employees Only)
New employees have
45 days from date of hire to enroll into the Baltimore City group medical, prescription drug, dental, vision, optional life & AD&D and FSA (health and dependent) plans. Failure to enroll within this timeframe will forfeit benefit eligibility until the next open enrollment period. (Qualified life events may permit exceptions).
Medical Insurance
Employees may select from a selection of medical plans. Employees and the City of Baltimore share the cost for medical coverage monthly premiums. Medical coverage is effective on the first day of the month following completion of 30 days of service.
Prescription Drug
Prescription Drug coverage allows members to receive a 30-day supply at a local participating pharmacy or a 90-day supply at mail order. In either case the employee will pay a co-pay at the time of service. Prescription drug coverage is effective on the first day of the month following completion of 30 days of service.
Dental Insurance
The City offers two dental plans through Delta Dental. The Delta Dental USA (DHMO) is provided at no cost to benefits eligible employees. Covered services are available with a small co-payment when using in-networks dentists. A Dental buy-up option (DPPO) is also available under the Delta Dental Plan. The premium for the dental buy-up (DPPO) shared by the City of Baltimore and the employee. Dental coverage is effective on the first day of the month following completion of 30 days of service.
Vision Coverage
Vision coverage is available at no cost to benefit-eligible employees. Coverage includes an eye exam and one pair of eye glasses/contact lenses every two years. Vision coverage is effective on the first of the month following completion of 30 days of service.
Additional Life & AD&D
Additional Term Life and Accidental Death and Dismemberment (AD&D) coverage is available to benefit-eligible employees and is paid completely by the employee. Coverage is effective on the first pay date of premium deduction (if actively at work).
Basic Life & AD&D
Basic Term Life and Accidental Death and Dismemberment (AD&D) coverage is provided at no cost to benefit-eligible employees. Coverage is effective following completion of one year of service.
Flexible Spending Accounts
The City offers two Flexible Spending Account Plans (FSA), Health Care FSA and Dependent Care FSA. Employees may save pre-tax dollars for reimbursement of eligible health care and dependent care expenses incurred. The Health Care FSA includes a debit card program for eligible medical expenses. The FSA plans are administered by Vantagen, LLC. Payroll deductions begin within two pay periods of employment.
Additional Benefits Information
Additional information about the benefits provided to employees by the City of Baltimore can be found on the City's enrollment website: https://www.baltimorecity.essbenefits.com/essenroll.asp. To access the website you will need to log into with your SSN and your 4-digit PIN (which is your 2-digit month and 2-digit date of birth), example, if your birthday was January 17, your PIN would be 0117.
Employee Assistance Plan (EAP)
Employees experiencing personal problems that may be affecting their job performance and quality of life may utilize the confidential Employee Assistance Program (EAP). Through counseling and referral services, the EAP offers an opportunity to make positive changes in life which can reflect positively on work performance and improve their quality of life. Services are FREE to city employees.
RETIREMENT PLANS
All full-time employees are required to enroll into one of two retirement systems. Which retirement system you are required to enroll into is based upon your job classification and job description. Some part-time employees are required to enroll into the Maryland State Retirement System.
Maryland State Retirement - requires a mandatory 7% deduction of salary before taxes and employees are considered vested after 10 years. For more information, visit their website at: www.sra.state.md.us
Baltimore City Retirement – currently requires a 3% deduction of salary before taxes. Employees are vested after 11 years. For more information, visit their website at: www.bcers.org
OTHER BENEFITS
Municipal Employee Credit Union (MECU)
Baltimore City employees and their family may join Municipal Employee Credit Union (MECU) to utilize various financial services offered immediately upon hire.
Direct Deposit
Employees may elect to have their pay deposited directly into their bank or credit union accounts at any time throughout employment. Once in effect a deposit advice is produced for each pay period.
Holidays
New Year's Day Martin Luther King Jr's Birthday
President's Day Good Friday
President's Day Good Friday
Memorial Day Independence Day
Labor Day Veterans Day
Thanksgiving Day Christmas Day
Receiving this information is not a guarantee of future or continued employment or benefits. Baltimore City Government reserves the right to terminate or change any plan at any time.
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