EMG's work culture is vibrant, energetic and ever evolving. Innovation is not only encouraged, but expected. We are seeking individuals with the unique ability to excel in their area of expertise, communicate effectively with team members to get things done and continually strive for excellence. EMG supports a growing, thriving environment that values bright, motivated people working together to drive innovation in online consumer lending services.

Overview: Responsible for the daily operations of the both the EMG brands customer service and account management. Provides first- line support to customers.

This is a remote position. We do require the candidate to be able to work hours in the Pacific Time Zone. Hourly rate will depend on the location of the candidate.

Essential Responsibilities

• Answer questions and resolve issues for both our external and internal customers
• Work in a remote team that supports our external customers, while supporting internal customers in various branch locations.
• This position is expected to grow into a leadership position where you will transition employees and customers to working online, while building the processes and procedures for our Virtual Customer Service Team.
• Process new loans and post payments
• Troubleshoot errors or issues with the website or system with the IT staff
• Work on the phone, in e-mail and within a chat system to communicate with customers.
• Answer the phones and transfer calls accordingly
• Develop a working relationship with all other Departments.
• Continuously look for new and innovative ideas to improve our business and help us grow
• Provide operational support through working with other departments to solve issues that develop
• Performs other duties as assigned.

Required Knowledge, Skills and Abilities

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Have a strong financial and/or Customer Service background. Have customer service experience specific to financial account handling (loan/credit card/banking, etc)
• Experience servicing customers through phone and online (chat, e mail)
• Strong writing skills. Courteous, friendly, professional, efficient and grammatically correct.
• Strong organizational and communication skills with a pleasant phone demeanor
• Be able to work independently as well as take direction
• Leadership experience a strong plus.
• Call center experience a plus.
• Experience with results reporting, as well as coaching and development of others.
• Be able to think outside the box to find solutions to issues and streamline processes
• Be proficient in all Microsoft programs particularly Excel and Word

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.