What we offer:

• All team members can further their education and earn a college degree through the Qualfon University program
• We lead by example to ensure our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
• Team members have FREE access to personal and professional support through the Qualfon coach program
• Competitive wages
• Opportunities to earn additional income through incentives
• Qualfon is dedicated to ensuring all team members have Fun@Work!

• Compiles Daily, Weekly and Monthly Reports
• Analyze statistical reports and other documentations to identify trends and implement enhancements to overall performance
• Makes recommendations and implement new processes or procedures based on these findings
• Works closely with technical services to ensure reports accuracy and integrity
• Reviews data given by clients to guarantee its reliability
• Promptly sends disputes to correct the reports provided by the client
• Prepares and updates dashboards related to current activities, projects, KPI’s, etc.
• Ensures accuracy of Report

• Identifies and monitors site performance indicators
• Supports site initiatives and projects
• Supports the implementation of organizational development tools
• Seeks for approvals and supports Programs that enhance employee motivation and maintain a positive work environment based on excellent personnel and facility services
• Participate on the maintenance of positive work environment
• As directed by the Site Director, act as the site’s first or main point-of-contact for certain initiatives, projects and the like. This includes but is not limited to onsite compliance of data privacy, DRBC, etc.

• Hold staff meetings as needed
• One-on-one counseling sessions
• Ensure satisfaction by researching, resolving and documenting all support departments concerns (facilities, mission, human development requirements, etc.)
• Ensure internal client satisfaction by researching, resolving and documenting concerns
• Ensures company policies and procedures are applied
• Ensure prompt and professional responses to non-operational support personnel
• Under the direction of the Site Director, act as the OIC of the Admin and Facilities Department
• Liaise with the administrative assistants of the executive team to handle requests and queries
• As requested, provide ad hoc administrative and clerical support to members of the executive team

• Ensure necessary tools are provided for all to have quality service and achieve goals
• Provide leadership for management initiatives to develop good communication between its members to drive performance and encourage giving of feedback to fuel performance
• Create an optimistic environment to develop high morale to staff

• Coordinate and drive internal & external compliance efforts among site departments and provide feedback as needed
• Curate and disseminate information based on external developments that may impact site operations
• Recommend and help execute action plans as needed
• Provide technical support to the Admin Support Manager (and managers of other support departments) in the formulation & implementation of policies & procedures impacting site operations
• Assist the Admin Support Manager in the fulfillment of QOM-related tasks of the site
• From time to time, direct and lead the work of support staff especially in the case of ad hoc/specialized projects/initiatives

• College degree preferred and/or at least 1-2 years of proven experience in a similar field/position
• Strong advanced knowledge of both MS Excel and PowerPoint is required
• Planning and organizing work
• Monitoring and coordination
• Interpersonal skills
• Oral & written communication
• Records management, documentation and reports
• Handling of confidential and time sensitive matters
• Computer skills
• Project management skills
• Communication skills; ability to communicate effectively regardless of the medium and audience
• Familiarity with internal and external policies, procedures and protocols
• Ability to draw from experience and judgment to plan and accomplish goals