Updated: Jan 20, 2023
Location: Orange
Job Type:
Department: Patient & Visitor Parking
UC Title: PARKING REPR
Position Number: 40778484
Reports to: Temp Agency Staff-Non UC
Working Title: Parking Representative
Cost Center: Patient & Visitor Parking (428451)
Bargaining Unit: AFSCME
FLSA: Nonexempt Alt Overtime
Date Created: 11/16/2022
Job Code: 005334
Hours: 40
Shift: Variable Shift
FTE: 1
Position Summary:
The parking representative serves and assists staff, patients, and visitors in maintaining compliance with parking rules and regulations. Under general supervision, oversees vehicle management and tracking for Medical Center visitors and patients, providing the highest level of customer service, using the department's policies and procedures as guidelines. The incumbent will staff the information booths, parking kiosks, and provide valet services. Ensures customer concerns or complaints regarding parking operations are addressed in a timely manner, respectfully and professionally, and referred to the appropriate person in parking services, when necessary. Greets visitors, helping to unload bags, carefully park and quickly retrieve vehicles in parking structures safely, while following all policies and procedures.
Salary Range:
Hourly Rate Minimum $20.25
Midpoint $23.49
Maximum $26.73
Required Qualifications:
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Required to successfully complete an FBI fingerprinting process and maintain the successful completion of an FBI fingerprinting process throughout employment.
Must possess and maintain a valid California driver’s license
Employment is contingent upon completion of satisfactory background investigation
Continued employment is contingent upon proof of a satisfactory driving record
Working knowledge of computer systems and software
Must be available to work alternate work schedules and overtime, including evenings, weekends, and holidays as needed
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Employment contingent upon completion of satisfactory background investigation. Position is subject to the California DMV's "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
Ability to stand and/or walk entire shift.
Ability to operate both manual and standard transmission vehicles.
Demonstrated skills in mathematics and cash handling in order to maintain accuracy and accountability regarding cash, ticket handling and refund processing.
Ability to articulate directional information to staff and customers based on the physical complexities of the campus and parking areas.
Ability to exercise judgment, discretion and take appropriate action in resolving problems and/or customer issues when answers are not readily apparent.
Demonstrated skill in making appropriate job decisions using standard policies and procedures as guidelines
Ability to relay information, either in writing or verbally, in a professional manner.
Ability to handle highly confidential matters with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the Medical Center.
Ability to hear and understand ordinary dispatch communications received over a 2-way radio and to use appropriate radio language.
Ability to work in an underground parking garage.
Ability to work outside and year round in inclement and clement weather, using established foul weather gear provided by the department.
Ability to speak on a one-to-one basis, using appropriate vocabulary and grammar with persons of various social, cultural, economic, and educational backgrounds to provide information and explain procedures effectively.
Demonstrated ability to assess problematic or emergency situations and plan/execute an appropriate solution based on established guidelines, policies or procedures.
Ability to function as a member of a team and establish and maintain cooperative working relationships with colleagues and medical area partners, including E&T staff, security employees, UCPD, etc.
Skill in interacting diplomatically and courteously with the public in a high volume, public contact setting involving guests, faculty, staff, students, hospital patients, and visitors to Medical Center.
Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization.
Preferred Qualifications:
Knowledge of applicable procedures and regulations concerning parking enforcement and traffic control
Knowledge of parking equipment and supplies such as pay stations, automated valet systems and handheld computers.
Knowledge of University and medical center organizations, policies, procedures and forms
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
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Background Check and Live Scan
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Legal Right to Work in the United States
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Vaccination Policies
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Smoking and Tobacco Policy
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Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.
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