Customer Experience Associate (Part Time)

Restaurant Marketplace, an SGC Foodservice Partner is located at 2140 W. Grand Street, Suite A in Springfield, Missouri. We are an independent, family owned, one-stop shop for foodservice equipment, products, and ideas that’s one-of-a-kind. Just like a great recipe, the originality is in the ingredients and how they’re put together as much as the finished meal. If you are not a “Corporate Type” and like to be trusted to succeed in your job, this may be the opportunity for you.

Our company is a place where an individual can still make a difference and be recognized. We are proud to be one of the oldest firms in the nation, having been established in 1865 to serve the needs of the pioneer and post-Civil War community. Today we provide more than 20,000-line items to a broad range of foodservice customers throughout Missouri, Oklahoma, Kansas, Arkansas, Nebraska, Iowa, Illinois, Tennessee and Mississippi

We’re looking for an individual who will handle customer inquiries with the objective of maintaining a positive customer relationship. This individual will interact directly with customers, recommend products and services according to the needs of the customer, listen to concerns and resolve problems.

RESPONSIBILITIES:

• Greet customers when they enter the facility
• Ensure health and safety protocols are followed by customers, staff entering
• Utilize point of sale system to assist customers when they are ready to check out
• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
• Participate in training opportunities provided by the organization
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Other duties assigned

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REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:*

• Friendly and welcoming manner with customers and other members of the customer service team
• Extensive knowledge of the company's policies, procedures, goods and services
• Familiarity with customer-relationship management (CRM) software programs
• Ability to explain complex concepts in a clear, simple manner to customers
• Strong command of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise
• Must have a valid driver’s license, pass pre-employment drug screen and background check

APPLICATION:

To have your application considered, you must submit a resume and cover letter.

Our compensation and benefits program is extremely competitive. We provide income security and benefits that include but not limited to: Heath Insurance, Dental Insurance, Short-Term Disability, Life Insurance, 401-K Plan.

No phone inquiries please.

Resumes will only be accepted through the deadline date. Although we appreciate all interest, only those selected for an interview will be contacted. We support a drug-free workplace. Pre-employment substance abuse testing and background check will be conducted.

SGC Foodservice and affiliates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other trait protected by law.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule

Shift:

• No nights

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
To ensure the health and safety of employees protocols are in place to comply with social distancing guidelines, hygiene and sanitation recommendations.

Ability to commute/relocate:

• Springfield, MO 65802: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Phone etiquette: 1 year (Required)
• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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