Our organization is unique because we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. Using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood. blood components, and/or tissue. It's about life! Share our excitement and join our team! South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is a not-for-profit community blood center specializing in various services to include providing blood, plasma, platelets, and other blood components to numerous hospitals in 43 South Texas counties. STBTC is a community partner focused on enhancing health care through innovation and stewardship.

Schedule

Mon: Off

Tue: 4 hours

Wed: 4 hours

Thur: 4 hours

Fri: 4 hours

Sat: 8 hours
Sun: Off

Job Title: Part-time Telerecruiter Associate
Revision: 0003
Job Code: 700191
FLSA: OT Eligible
Hybrid? Y
CPF Level: TB1
Location: San Antonio
Dept.: Donor Recruitment
Business Unit: STB&T

General Summary

Responsible to meet and/or exceed telephone recruitment goals by scheduling donors for donations.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Provide world class customer service by capturing and being responsive to the voice of the customer (including donors) through established feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

Telephone recruit and schedule donors in order to meet and/or exceed required goals.

Answer telephone, take messages and direct incoming calls appropriately.

Manage time wisely to ensure efficient and productive telephone contacts.

Maintain accurate donor files and update status on computer.

Must have knowledge and ability to schedule all applicable procedures.

Complete all necessary paperwork accurately and timely.

Perform computer data entry. Performs other duties as assigned.

Non-Essential Tasks

Assist other departments with clerical support as needed.

Education

Requires a high school diploma or general equivalency diploma.

Experience

No prior specific work experience required.

Prefer telephone and/or customer service experience.

Knowledge

Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies. Must become familiar with daily blood needs to convey the necessity of donating to the potential donor.

Must acquire a working knowledge of general work procedures, donor qualifications, paperwork, blood types, blood donation process and donation procedures.

Skills

Must be capable of performing long and short term goals.

Must have strong computer skills.

Must have excellent telephone and/or email etiquette skills.

Abilities

Must be a self-starter and self-directed worker.

Must be able to keep information confidential. Must be neat in appearance and well groomed.

Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

Working Environment

Works in a well-lighted, air conditioned and heated office. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend.

Physical Requirements

Will sit, stand, walk, and bend during working hours.

Requires manual and finger dexterity and eye-hand coordination.

Required to lift and carry relatively light materials.

Requires normal or corrected vision and hearing corrected to a normal range.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full-Time Positions Qualify for an Affordable and Competitive Benefits Package