As a Parts Associate, you’re one of the most important team members at Norm Reeves Honda North Richland Hills. You’re responsible for assisting guests primarily through the shop, and even on the phone or online. You’ll provide an exceptional guest experience by pulling and filling orders, organizing inventory, keeping current on new products and product updates and communicating with our internal team, external vendors and guests in a friendly, professional and efficient manner.

Your work will ensure guests leave 100% satisfied with their Norm Reeves Honda experience. This role is a great entry point to Norm Reeves for a car enthusiast who thrives on finding solutions to problems and has some prior experience in the automotive industry and knowledge of parts sales.

What You’ll Do:

• Inform customers of companion part requirements and specials, ensuring the customer is expose to the full product line
• Answers and assists requests made by internal service department
• Notify Parts Manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside sources and submit emergency order if necessary
• Notify Service Advisor when special order parts are received
• Follow-up on back-ordered parts
• On a weekly basis, verify will-call and back-order files as well as vendor returns, and stock items not picked up
• Assist outside sales representatives with their orders
• Ensure all internal requests for parts are billed on service repair order
• Maintain organized records of repair orders, invoices, insurance estimates and special order parts
• Assist Parts Manager in maintaining a lost sales tracking program.

What You’ll Need:

• Previous parts sales experience and the desire to continuously learn more

• Full-time availability. You’ll also need to be at least 18 years old
• A valid driver’s license and acceptable driving record
• Excellent follow up skills, frequently communicating inventory and availability of parts
• A professional appearance and work ethic
• Excellent organizational skills
• Ability to multi-task in a fast-paced environment

What We Offer:

• Free training opportunities
• Advancement opportunities
• Tuition Reimbursement - Up to $2,000 reimbursement within 12-month period
• 401k with Matching Contribution – 25% match on up to $4,000 contribution per year
• Paid Vacation and Holidays
• Medical (PPO), Dental (PPO & HMO), Vision and complimentary Group Life Insurance
• Employee Referral Bonus Program
• Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)
• Company partner discounts on national and local brands (LifeMart)
• Generous employee and family member discounts on sales, service and parts at our many locations

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Commission pay

Work Location: One location

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