Communicates both written and verbal information using a variety of devices, including but not limited to the phone, FAX machine and the computer system.

Communications conform to department policies and procedures.

Troubleshoots basic client service problems or refers appropriately.

SPECIMEN PROCESSING

Communicates appropriate information to health care providers regarding specimen collection, as appropriate.

May flag specimens for rejection.

Accurately prepares lab reagents.

Processes specimens using appropriate equipment and devices, i.e. vortex mixers, centrifuges, rockers and pipettes.

Maintains accurate shipping logs and labels specimens in accordance with protocol.

Stores specimens under appropriate environmental conditions using approved retrieval systems.

COMPUTER SYSTEM

Uses the department computer system and appropriate procedures to follow and correctly process a specimen.

May include test ordering, discerning appropriate specimens, label and specimen management, travel list, looking up results and information regarding results.

TECHNICAL COMPETENCE:

Performs assigned work accurately and thoroughly so that departmental service, expectations are met.

Registers patients and orders tests on the computer system.

May prepare specimens for processing.

May stain slides.

May assist the pathologist with fine needle/frozen section cases.

May assist the pathologist in gross room operations.

Collates slides and paper work for staff or pathologists.

Assists in preparing specimen for transportation as needed.

Maintains specimen archives ensuring proper rotation and retrieval of specimens.

May assist the pathologist with post-mortem exams including preparation of body, external examination, evisceration/dissection/selection of tissue for microscopic exam, specimen photography, cultures, etc.

Assures proper restoration of body for acceptable release

Reviews autopsy permit for completeness and legal authorization; resolves errors and questions if any; retrieves pertinent data including clinical chart for pathologists review.

Assists clients with requests for additional testing or reports.

Evaluates and reports data according to department guidelines.

Willingly assists, is courteous and expedient in handling inquiries.

QC/EQUIPMENT MAINTENANCE:

Demonstrates proper utilization and maintenance of equipment and QC methods to promote the CQI philosophy of Legacy.

Proficiently operates and troubleshoots equipment in areas of responsibility.

Records and monitors QC and maintenance according to department protocol.

Alerts supervisor or manager to QC/maintenance problems.

PROFESSIONAL DEVELOPMENT:

Knowledge of department procedures and scientific technology are maintained and continually upgraded to improve the quality of laboratory services

Actively participates in continuing education and professional development

Effectively instructs others.

Keeps current on changes in procedures, policies, etc.

TECHNICAL SERVICE:

Optimal service is provided to meet the needs of our customers (patients, physicians, co-workers) by supporting the organization’s mission and departmental goals.

Performs assigned work completely, accurately and within the acceptable timeframe.

Keeps supervisor and/or manager informed of potential problems.

PROFESSIONAL COMMUNICATION:

Optimal interpersonal skills are demonstrated to promote the progress and welfare of the entire facility.

Demonstrates effective verbal and written communication; conveys information accurately and courteously, offers assistance and asks questions when necessary.

Establishes and maintains open, appropriate, and effective communication among personnel at all levels.

PRODUCTIVITY/WORKFLOW:

Accurate, efficient, quality laboratory services are ensured by proper utilization of departmental resources.

Prioritizes and organizes heavy workload situations.

Follows department guidelines in utilizing resources and avoiding unnecessary repetition of work and use of supplies.

Uses sound judgment and follows department corrective actions in resolving or attempting to resolve problems.

SAFETY AND SECURITY:

Patient, personnel, department and facility safety and sanitation is ensured by knowledge and application of established policies and procedures, safety, security and emergency plans.

Patient, personnel, department and facility safety and sanitation are ensured by knowledge and application to established policies and procedures, safety, security and emergency plans.

Performs routine safety checks on instrumentation.

Maintains a clean and orderly work area.

COMPUTER DOWNTIME:

Demonstrates knowledge of Computer Downtime Procedure.

Understands, for given job assignment, how to manage patient/specimen data when either the Order Communication (CIS, E-Chart) or Lab Information (Cerner) systems are unavailable for use.

LEGACY’S VALUES IN ACTION:

Follows guidelines set forth in Legacy’s Values in Action

Equal Opportunity Employer/Vet/Disabled