Job Description:

JOB SUMMARY: Team members are assigned a primary role on the patient access team and may perform admissions, check-in, registration and scheduling functions, as well as address inquiries via telephone, email or fax. The Care Model Process (CMP) guidelines are to be utilized and followed for all workflows.

QUALIFICATIONS:

• High School graduate or equivalent is required; Preferred Completion of position related 2 year program, such as Medical Administrative Specialist or Medical Office Specialist.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology
• Experience with Microsoft products, Word, Excel, Outlook, etc.

ESSENTIAL FUNCTIONS OF THE JOB:

Clinic Scheduling, Registration and Check In

• Accurately and appropriately schedules patients.
• Confirm arrival time, appointment time, and any other applicable instructions.
• Educate patient of any preparation and/or instructions needed prior to procedure.
• Pre-register patients by verifying demographics and insurance coverage. Create the Hospital Account Record (HAR).
• Look for existing orders and link them to appointment.
• Schedule outside physician’s orders received by fax and/or paper
• Monitor and schedule the Referral WorkQue
• Place outgoing calls to patients from wait lists, registries, reschedules and other contact requests as needed
• Accurately and appropriately register and check in patients for their appointments
• Check in patients for their appointments, complete all needed information and direct them to the appropriate location
• Provide appropriate forms as designated by clinical staff and/or standard practice
• Receive and enter appropriately all patient forms dropped off for completion. Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms. Route forms according to standard practice.
• Collects and posts patient co-pays/deductibles/balances consistently and accurately.
• Assists patients with any follow up appointments at check out

Hospital/Outpatient Admissions Clerk and Check In

• Check in patients for their procedure/appointments and direct them to the appropriate department/clinic/hospital location.
• Print wrist band and apply to patients per protocol
• Print patient labels as needed.
• Perform bedside registration in ER or inpatient unit.
• Provide appropriate forms as designated by clinical staff and/or standard practice
• Receive and enter appropriately all patient forms dropped off for completion. Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms. Route forms according to standard practice.
• Collects and posts patient co-pays/deductibles/balances consistently and accurately.
• Assists patients with any follow up appointments at check out.

Care Team Assistant

• Receive and route incoming and outgoing phone calls and/or e-mails from patients to appropriate pool for clinical response.
• Open telephone encounters per protocol and complete documentation, utilizing appropriate dot phrase.
• Monitor Patient Communication folder in InBasket; locate telephone encounters sent from the clinical team, and contact patient as directed.
• Review Clinic Assistant pool for result letters routed from CMA/RMA/LPN. Print, send letter and “Done” from InBasket.
• Receive refill requests from patient and/or fax. Document a refill encounter and route appropriately per protocol.
• Monitor and route incoming RightFax paperwork
• Complete Pre-Visit Planning and Disease Registries for follow-up and Outreach scheduling

OTHER DUTIES AND RESPONSIBLITIES

• Greet each visitor/patient with a warm welcome by phone or in person. Smile, make eye contact, and introduce yourself.
• Answer incoming calls for facility.
• Maintains confidentiality of all information acquired through employment with the facility, including patient’s medical records and demographic information.
• Works efficiently with the clinical teams to ensure a smooth flow for the patient and team.
• Effectively provides back-up for other areas as needed.
• Completes all other duties as assigned.

Benefits: AHC offers a comprehensive benefits program* for eligible full time and part time employees which includes, but is not limited to:

• Group Health Insurance
• Health Savings Account
• Group Dental Plan
• Vision Insurance
• Flexible Spending Account
• Life Insurance / Accidental Death & Dismemberment
• STD / LTD
• Retirement Plan with Employer Matching Dollars
• Paid Time Off (PTO)

• For more information on the benefits offered by AHC, please visit our Benefits Program page at: http://www.amerymedicalcenter.org/careers/basic_benefits_program.aspx

Additional Information: