Patient Advocate Job at SB Clinical Practice Management
Overview:
Job Duties & Essential Functions:
Qualifications:
Preferred Qualifications:
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.
In accordance with the New York State Department of Health (DOH) order that all hospitals and nursing homes “continuously require all personnel to be fully vaccinated against COVID-19,” Candidates who are not already vaccinated must obtain the first dose of the vaccine within three (3) calendar days of acceptance of conditional job offer and must obtain any subsequent doses in accordance with the vaccine protocol. The order also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The order allows for limited medical exemptions with reasonable accommodations, consistent with applicable law.
CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.
Patient Advocate - Stony Brook CPMP Administration
Location: Stony Brook, NY
Schedule: Full Time
Days/Hours: Monday through Friday - 8:00am to 4:30pm
Responsibilities:
SUMMARY: At Stony Brook Medicine, under direction of the Director of Patient Advocacy, the Patient Advocate will work in the Patient Advocacy Department and will interact with patients, families, visitors, and administrative and professional staff as well as community members and university staff.
Job Duties & Essential Functions:
- Facilitate resolution to expressed concerns, answer questions, and honor requests or recommendations
- Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff
- Serve as liaison between patients, families, hospital and medical staff
- Advocate for Patient’s Rights
- Promote patient satisfaction
- Serve as a resource by providing information for the patient regarding organizational services and resources
- Offer assistance by fostering a collaborative relationship with the healthcare team, the patient and the family
- Utilize a variety of interpersonal, communication, problem solving and negotiation skills to identify, validate and resolve patient’s concerns
- Initiate appropriate documentation to address the concerns of the patient and provides critical assistance and consultation to ensure issues are elevate to appropriate channels to expedite resolution when needed
- Maintain database tracking all complaints, grievances, compliments
- Participate on committees, work groups, and/or process improvement teams that improve the patient experience by providing feedback from the patient to the organization
- Writes response letters to complaints and grievances following State and Federal regulations
Required Education and Qualifications:
- Bachelor degree in Human Service field or Healthcare Management
Must be a team player and have proven success applying a team approach to obtain resolution to an issue or successfully accomplish a goal
- Minimum of three years’ hospital experience
- Strong customer service skills and communication skills both written and verbal
- Ability to handle difficult patient and family situations constructively
- Skilled in interacting with physicians/senior leadership
- Skilled in sensitivity awareness
- Ability to apply insight and sound judgment in stressful situations
- Ability to work with minimal supervision
- Must demonstrate ability to utilize Microsoft Office products
- Must demonstrate strong writing skills
- Must be a good fit with a positive mindset
- Must be flexible as shift may change to meet patient needs
Preferred Qualifications:
- Master’s Degree
- Experience in complaint management
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.
In accordance with the New York State Department of Health (DOH) order that all hospitals and nursing homes “continuously require all personnel to be fully vaccinated against COVID-19,” Candidates who are not already vaccinated must obtain the first dose of the vaccine within three (3) calendar days of acceptance of conditional job offer and must obtain any subsequent doses in accordance with the vaccine protocol. The order also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The order allows for limited medical exemptions with reasonable accommodations, consistent with applicable law.
CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.
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