UBMD Surgery has grown to be one of the largest and most respected surgical practices in Western New York. As a part of the UBMD Physicians’ Group, we take pride in teaching the next generation of surgeons how to be the doctors of the future, all while providing excellent patient care and outcomes.

Our certified and fellowship-trained surgeons see and treat patients at various locations including Buffalo General Medical Center, Erie County Medical Center, John R. Oishei Children’s Hospital, Millard Fillmore Suburban Hospital, and Buffalo VA Medical Center.

We offer a comprehensive benefit package that includes Health Insurance, Dental, Vision, Company Paid Life Insurance, Company Contributed Pension, PTO, and 13 paid Holidays.

Patient Care Coordinator

Department: Surgery

Position Summary: Represents physicians by being the primary mode of communication between patients and provider. Ensure all necessary tasks are completed leading up to a patient procedure. Performs a full range of duties to support day to day operations and ensure high quality service for our patients. Expected to handle sensitive information confidentially.

Essential Functions:

• Schedule office or hospital-based procedures, surgeries, diagnostic testing, and follow-up
• Obtain any required prior authorizations and verify insurance requirements
• Ensure patients have proper medical clearance in place
• Provide patients and facilities with applicable instructions, pre-admission testing, forms and consents necessary for procedures/surgery to take place
• Complete Disability, Workers Compensation, FMLA, and No-Fault paperwork
• Coordinate any special equipment, testing or medications needed for scheduled procedure/surgery
• Provide assistance to patients and their families in regard to preparing for procedure/surgery by answering any pertinent questions, and/or addressing any concerns
• Managing any mail/fax/paperwork associated with facilitation of procedure/surgery including medical record requests by facilities or patient care team
• Ensure physician/provider productivity by maintaining calendars; scheduling appointments, professional meetings, consultation and conferences.
• Answer phones and triage accordingly, schedule appointments, admissions, surgeries and laboratory services
• Maintains quality results by following and enforcing standards
• Function as liaison between Patient and Provider to deliver excellent patient care and a positive patient experience.
• Serves and protects the health care community by adhering to professional standards, hospital policies and procedures

Other Functions:

• Establish and maintain a professional and polite rapport with all patients and staff
• Perform special projects assigned by lead assistant/practice manager or provider
• Provide cross coverage within department when deemed necessary
• Occasionally perform front office duties as assigned.
• Update job knowledge by participating in educational opportunities.

Minimum Job Requirements:

Education: High School Diploma or equivalent required. Completion of Medical Secretary Program preferred.
Experience/Qualifications : 2 years clinical office experience required. Strong communication and interpersonal skills essential to ensure high quality customer service. Strong typing skills required.

**We have clear COVID-19 protocols and utilize PPE where required. Initial round of COVID vaccines are required.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Experience:

• Surgery Scheduling: 2 years (Preferred)
• Medical Office: 2 years (Preferred)

Work Location: In person

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