About Mindful:

Are you passionate about mental health & wellness and wish to make a difference in people's lives?
Do you wish to make a positive impact on the current mental health crisis in this country?

Mindful Care is a revolutionary national same-day mental health urgent care providing medication management, and therapeutic services to the insured individual. We are passionate about bridging the gap in access to mental healthcare in a way that promotes overall health and wellbeing for those who want help now. By weaving together our core values of professionalism, evidence-based methodologies, teamwork, adaptability, meritocracy, and putting the patient first, we can work together to ensure we are providing quality care to the populations we serve.

Since launching in 2019, Mindful Care has become one of the fastest-growing healthcare companies in the Northeast and Midwest. The company is backed by some of the most prominent investors in healthcare and technology, including Sopris Capital, University of Chicago, and The Caruso Foundation, among others.

At Mindful Care, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: New York, Chicago, New Jersey, Connecticut, Florida, Michigan, Kyiv, and Manila. We have a hybrid model with many of our staff members working both from our offices and remotely. The below job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Mindful Care is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.

Position Summary:

We are hiring a Patient Experience Associate (PXA) to handle all patient-facing tasks and inquiries while providing exceptional customer service. The PXA will represent and be the “face” of Mindful Care and is responsible for handling patient scheduling/rescheduling, payment collections, and inquiries related to Mindful Care services via phone calls, texting, and email for all locations. You will also be responsible for triaging incoming inquiries for other departments and re-engaging patients who no-show for their appointments or had a poor experience. THIS IS AN IN-OFFICE POSITION.

The ideal candidates will have a passion for helping others and be able to support and advocate for the best possible patient experience.

Reports to: Director of Patient Operations

Position Responsibilities:

• Interact with prospective patients to connect them to Mindful Care

• Answer all incoming calls for all locations

• Handle all scheduling / rescheduling requests via phone/email/text

• Proactively outreach to patients who leave bad reviews/low NPS scores

• Re-engage lost pts and no-shows

• Return any voicemails that are left outside of business hours

• Tackle all provider requests for patient contact

• Payment collections (when failed CC)

• Triage all incoming inquiries for other departments

• Other tasks as assigned by management

Qualifications:

• High school diploma or equivalent required

• Experience in a call center environment; previous experience in healthcare is preferred

• Prior customer service experience (medical or mental health practices preferred)

• Ability to provide excellent customer service over the phone, email, text

• Excellent interpersonal skills and professional manner

• Strong verbal and written communication skills

• Must be well organized and attentive to details

• Must be able to multi-task and prioritize work in a fast-paced work environment

• Must have strong computer proficiency

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Additional Benefits:

• Paid Time Off
• Medical, Vision, Dental Health Benefits
• Commuter Benefits
• Health Savings Account
• Dependent Care Savings Account
• Flexible Spending Account...
• ...And More

Wage:

$20-25/hour

Position Type / Schedule:

IN-OFFICE POSITION (No remote options)

Monday through Friday:

8am-4pm EST

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