JOB SUMMARY

Under the direct supervision of the Practice Manager, the Patient Service Representative (PSR) confers with incoming and outgoing patients/visitors, assisting them as needed. The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position receives incoming calls and routes appropriately, taking messages when necessary and forwarding them to the intended party in a timely, responsible manner. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.

DUTIES PERFORMED

• All front desk staff are required to maintain effective communication between the front desk and clinical staff.
• Receive telephone calls and provides assistance as needed. Transfer calls to appropriate department or person. Forward messages in a timely manner.
• Greet patients and visitors, give instructions to direct the patient or visitor to the appropriate department or person.
• Maintain daily patient appointment scheduling, answer incoming telephone calls, make patient appointment reminder calls, and retrieve medical records, if necessary.
• Register and/or update patient demographic information into the patient accounting system on a daily basis.
• Complete certification/recertification process for patients eligible for sliding fee discount based upon established criteria.
• Collect and enter patient payments, advance payments and payments on account into the patient accounting system on a daily basis.
• Maintains a neat/well-organized work area.
• Notify supervisor and/or management of presence of suspicious activity observed in or around Center property.
• Must hold all patient Protected Health Information (PHI) other patient personal information and agency information in confidence, in accordance with the attached Employee Confidentiality Statement.
• Actively participate in and comply with all aspects of the NHFHS Corporate compliance Program, follow the Program Code of Conduct and obey all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal healthcare programs.
• Perform end of day tasks and reporting.
• Participates in CQI, other internal committees, special projects/observances or activities that promote improvements in organizational performance and/or advance the mission, goals, and objectives of New Horizon Family Health Services.
• Performs any other duties as assigned by supervisor, CEO or designee in their absence.

All NHFHS Company employees must be fully vaccinated against COVID-19.

EO Employer
Required Experience:

QUALIFICATIONS:

Education

A minimum of high school diploma or equivalent. Medical Office Training certificate or other relevant education and training beyond high school preferred.

Experience

Preferably two (2) years experience in a medical office or other healthcare facility setting

Other Requirements

• Has the ability to speak and communicate effectively with co-workers, patients and the public.
• Demonstrates basic math computation skills.
• Has pleasant personality, pleasing, professional appearance and disposition.
• Must be punctual and extremely reliable.
• Has the ability to understand and follow in detail both verbal and written instructions.
• Exercises discretion and sound judgment when dealing with patients, visitors and co-workers.

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees.

These choices/options include:

Medical, Dental and Vision benefits

Suite of Voluntary Life Insurance, Short Term Disability and Long Term Disability

Flexible Spending and Health Savings Accounts

403 (b) Retirement Plan

Vacation and Sick Leave

Paid Holidays