Patient Service Representative - Call Center Job at OrthoArizona
At OrthoArizona, we’re bringing the best together. Our organization was created to help serve ALL orthopedic and sports medicine needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers.
Today we’re one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 65 locally and nationally renowned providers across 23 locations, in addition to in house state of the art MRI capabilities. At OrthoArizona we are committed to best in class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our team members.
Being a part of the OrthoArizona team will allow you to join a company that values patient care and high employee satisfaction. Full time OrthoArizona employees are eligible for a great benefits package, which includes Paid Time Off (PTO), health insurance, life insurance, short-term disability, long-term disability, vision, dental, and 401k.
This position eligible for Hybrid (Partial Work from Home) after training period!
- Answers phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone note in the patient electronic medical record, and/or providing information to patients.
- Schedules provider appointments correctly and accurately pursuant to provider scheduling protocols. Notify patient of appropriate/required arrival time for appointment (based on type of appointment) and of required items to bring to appointment (insurance cards, photo ID, etc.), ensures proper authorization and / or valid referral documentation has been received and reviews scheduled appointments to include appointment date, time, location and provider.
- Obtains prior authorization as needed, for referral orders and documents the authorization status in medical record.
- Collects patient account balances, co-insurance, and copays, deductibles or estimates self-pay rates; prepares daily batch, deposits, etc.
- Interacts with patients, family members, and members of the health care team; directs patient questions and/or complaints to appropriate department.
- Assists with proper routing of incoming faxes and documents.
- Maintains medical records.
- All other duties as assigned.
- Excellent customer / patient service
- Knowledge of medical terminology
- Working knowledge of computer programs
- Excellent written and verbal communication skills
- Understand/Perform training on practice management software
- High School diploma or GED
- Prefer one-year medical office experience
- Bilingual is a plus.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.