Practice Manager, Transitions of Care Job at Duly Health and Care
Overview:
Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We challenge assumptions and invite dissent to accomplish bold goals and unleash the most extraordinary work of your career. We see and support the remarkable in every person within and beyond the walls of our work.
Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark! Responsibilities:
Reporting to Executive Director of Primary Care and working alongside Physician Leader for Transitions of Care department, the Manager, Practice Transitions of Care has responsibility for overseeing Practice operations in accomplishment of Practice and Duly Key Metrics. The Practice Manager ensures work is accomplished in accordance with Duly policies and external government laws and regulations. Seeks opportunities to improve operations and is an active member of the broader Duly management team. The Mgr, Practice Transitions will oversee four primary care clinics focused on high complexity value-based care patients, as well as our Hospitalist and Geriatrics departments.
The Journeys and Adventures that Await
Qualifications:
Location: Lisle; travel to Wheaton, Naperville, Orland Hills and Oak Lawn required.
Hours: Monday through Friday; hours varying between 7:30 a.m. and 5:00 p.m.
Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We challenge assumptions and invite dissent to accomplish bold goals and unleash the most extraordinary work of your career. We see and support the remarkable in every person within and beyond the walls of our work.
Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!
Are you ready to challenge the expected to deliver the extraordinary?
Reporting to Executive Director of Primary Care and working alongside Physician Leader for Transitions of Care department, the Manager, Practice Transitions of Care has responsibility for overseeing Practice operations in accomplishment of Practice and Duly Key Metrics. The Practice Manager ensures work is accomplished in accordance with Duly policies and external government laws and regulations. Seeks opportunities to improve operations and is an active member of the broader Duly management team. The Mgr, Practice Transitions will oversee four primary care clinics focused on high complexity value-based care patients, as well as our Hospitalist and Geriatrics departments.
The Journeys and Adventures that Await
- Physician Governance/Leadership: Collaborates with physicians on accomplishing Practice goals: financial targets, quality/patient satisfaction targets. Keeps physicians informed on progress toward goal accomplishment. Communicates with physicians organizational initiatives, policies, and assists them in interpretation and working within organizational parameters.
- Planning: Organizes/budgets resources (people, equipment, materials) to deliver effective patient care. Reviews Practice site goals and arranges work to accomplish goals. Develops short range targets as indicators toward reaching goals.
- Controlling: Reviews financial and patient outcomes and assures outcomes fall within acceptable pre-determined limits. Trends data and investigates outliers to determine if action is warranted for correction and prevention.
- Human Resources: Plans for acquisition, alignment, and engagement of human resources through selection, on-boarding, coaching, appraisal, and development. Seeks to create an environment with emphasis on team work in accomplishing the mission and goals of the Practice and Duly Health and Care. Appropriately seeks guidance in assistance with human resource concerns.
- Patient Satisfaction: Assesses the patient experience through various methodologies of collecting information from patients. Tracks complaints and responds to address complaints in a timely manner. Works toward recovering and ensuring the needs of patients are met. Appropriately educates the patient on Duly policies in order to enhance and prevent misunderstandings. Brings issues forward to Executive Director for resolutions that are based in organizational systems.
- Duly Activities: Member of the Primary Care Management Team, representing their Practice to other Duly management associates. May participate in Ad Hoc or Standing Committees. Representative of Duly in the community at large.
- Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This is achieved by having knowledge of and conforming to customer requirements by identifying, understanding and meeting these requirement.
- Interpersonal Skills: Seeks to understand before being understood through effective listening and sensitivity to others needs and concerns.
- Results Orientation: Focuses self and others on achieving quality and financial outcomes in a responsive timely manner.
- Decisive: Resolute in making a decision to act based on conclusions reached based on facts. Demonstrates good judgment in making these decisions.
- Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
- Diversity: Values the worth of others and respects diverse points of view. Promotes support and team work within and across departments.
- Engenders Trust: Provides appropriate resources, direction, and accountability. Allows employees to identify and resolve work issues through empowerment.
- Mentoring/Employee Development: Develops employees in a positive manner - maintaining and building self esteem and confidence and competence - helping employees achieve their maximum potential and contribution.
- Change Agent: Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
- Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting, and cultivating relationships. Has keen understanding of industry and trends.
Qualifications:
The Experiences You Bring
- Prefer minimum bachelor level education in Health Administration, Management, or Nursing.
- Knowledge of OSHA, HIPPA, Nurse Practice Act, and Employment legislation.
- Prefer a minimum of two or three years in a managerial role in a health care setting preferably in an outpatient physician primary or specialty practice.
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