Select Sires Inc. | United States, OH, Plain City Join the Select Sires team and be a part of developing and delivering innovative genetic solutions to dairy and beef producers. For over 50 years, Select Sires has strived for excellence by providing our customer owners with highly fertile, superior bovine genetics, accompanied by effective reproductive- and herd-management products and services. “Your Success Our Passion,” is not only a promise to our customers, but also our employees, as we believe our people truly are the cornerstone of our success.Based in Plain City, Ohio, Select Sires Inc., is the largest global A.I. cooperative and is comprised of six farmer-owned and -controlled local organizations in the United States. We are searching for a Product Support Analyst to provide exceptional training and support to users of our enterprise software applications. Our team members emulate the values of the industry we serve. We are passionate about agriculture, committed to continuous improvement, and responsive to the needs of our customer and colleagues. Our work is done with the highest integrity, and our teams are built on respect with a genuine care and helping hand for each other.ESSENTIAL DUTIES AND ACCOUNTABILITIES:Specific duties and responsibilities of a Product Support Analyst include, but are not limited to:Develop materials to help our end-users find success using our applications, such as tutorial videos, feature documentation, newsletters, and release notes.Act as a liaison between product owners, project teams, and the IT department’s business partners/users to diagnose and solve user issues, answer questions, and communicate feedback.Command the helpdesk and manage support ticket follow up with users and IT members to ensure that tickets are addressed and resolved in a timely fashion.Cultivate a deep understanding of our enterprise software solutions and expand on your industry knowledge.Provide in-person or virtual training to individuals or a user group.Commitment to Employee Growth and Success:Select Sires prides our team-oriented atmosphere, encouraging employees to take greater responsibility for their careers to grow personally and professionally.Select Sires offers employees competitive compensation packages that include flexible benefits,professional development through mentoring and internal and external training,advancement opportunities through career planning,a culture instilled by a commitment to excellence, a passion for customer success and high ethical standards,a focus that includes work/life balance,community-oriented mindset as a major contributor to local organizations and events. preferred Skills and Abilities:Excellent written and verbal communication skills.Strong analytical, problem-solving, and conflict resolution skills.Experience working in agriculture, or the dairy/beef industry is preferred.Educational background in animal science, technology, or related field.Experience working with and/or supporting software applications.Experience working with Microsoft Office 365 applications (Word, Excel, PowerPoint, Teams).Experience working with Adobe applications (InDesign, Photoshop, Premier Pro) is preferred. physical demands and working conditions:While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.Specific vision abilities required by this job include close vision requirements due to computer work.Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.Moderate noise (business office with computers, phone, and printers, light traffic).Ability to work in an open cubicle concept.Ability to sit at a computer terminal for an extended period of time.disclaimer:The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to or asked to perform. Select Sires retains the right to change or add new tasks, duties and responsibilities to the employee at any time, with or without notice. work autorization:Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within three business days of the first day of employment.AAP/EEO Statement:Select Sires Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Select Sires Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Select Sires Inc. expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Select Sires Inc.‘s employees to perform their job duties may result in discipline up to and including termination. The Product Support Analyst may work remotely or from our Plain City, Ohio, office. Occasional travel may be required and schedules and duties are subject to change to meet departmental needs.To learn more and apply visit: https://recruiting.paylocity.com/recruiting/jobs/Details/1351707/Select-Sires-Inc/Product-Support-Analyst Select Sires, Inc. is a drug-free workplace. Background checks and pre-employment drug screening are mandatory. All applicants will be given full consideration but are not guaranteed an interview.

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