Description

Full-Time and Part-Time positions available!

Primary Duty:

The responsibilities of this position are working within the Electronic Health Record system to submit claims to payer sources, send statements to clients and to reconcile/resolve patient accounts. Staff will consistently exhibit behavior and communication skills that demonstrate commitment to excellent customer service, including quality, integrity, passion, and commitment with every internal and external customer. Experience with Credible software preferred.

Essential Duties and responsibilities:

Self pay collections:

• Sorting and mailing client balance statements
• Processing patient payments and refunds.
• Answering patients’ questions regarding unsettled bills, reimbursements, and billing discrepancies.
• Contacting patients through email, written correspondence, or telephone to inform them of overdue balances.
• Creating suitable payment plans for patients based on their monthly income and financial obligations.
• Forwarding of delinquent accounts to supervisor for possible referral to collection agency.

Billing:

• Verifying patients’ insurance coverage/eligibility
• Interpreting patients’ insurance benefits to check for coverage/noncoverage of services, deductibles, copays, coinsurance and individual and family out of pocket maximums
• Generating, reviewing, updating and submitting batches of claims in billing software to claims clearinghouse
• Reviewing billing information including CPT coding, ICD10 diagnosis coding, modifier appendage, authorizations required
• Handling billing rejection notices from clearinghouse and making appropriate corrections
• Reviewing and appealing denied, unpaid or short paid claims
• Maintain accounts receivable aging reports with comments on follow up steps taken/necessary
• Completing write off forms for uncollectable charges
• Requesting information/clarification from clinical staff when necessary
• Maintenance of logins for numerous insurance websites for accounts receivable follow up activities
• Posting payments in billing system to client accounts including handling payment retractions
• Saving attachments to clients’ accounts
• Adding prior authorization data to client accounts
• Downloading explanations of benefits/remittance advice from payer websites
• Actively participate in and positively contribute to aging meetings with other staff.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Minneapolis, MN 55439

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