Public Safety Specialist - Main Library Job at Cincinnati and Hamilton County Public Library
Cincinnati and Hamilton County Public Library Cincinnati, OH 45202
Public Safety Specialist - Main Library
Date Posted: 11/2/2022
Position Summary: This position is responsible for protecting and securing library property against fire, theft, vandalism and illegal entry; enforcing building rules and regulations in order to provide staff and customers with a safe and secure environment; and preventing any potential conflicts from escalating and resolving disruptive behavior through pro-active customer engagement, dialogues, and positive interactions.
DUTIES:
- Proactively engages with customers to address issues in order to quickly diffuse and deescalate situations and minimize disruption.
- Prevents loss and damage by reporting irregularities.
- Discusses infractions or violations with customers, assesses appropriate actions, and escorts customers from premises if necessary.
- Circulates among visitors, customers, and employees to preserve order and protect property while ensuring a positive customer experience. Greets customers, answers directional questions and escorts customers with disabilities.
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Makes clock rounds during closed and open hours, examining doors, windows and gates and monitoring for potential facility problems.
- Responds quickly to requests for security presence during unusual incidents (e.g. assisting staff in deescalating situations with customers, being a presence in the event of threats against staff, assisting HR with internal manners, etc.).
- Testifies in court proceedings.
- Monitors and authorizes entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Maintains environment by monitoring and setting building and equipment controls.
- Interprets and communicate the Library’s policies and procedures to the public in a customer-friendly manner.
- Responsible for responding to after-hours situations when scheduled.
- Answers phone and logs incoming calls.
- Receives and communicates work orders to Facilities Services.
- Responsible for signing out keys, pagers and radios.
- Monitors closed circuit television (CCTV) and fire detection systems.
- Prepares well-written accurate and concise reports of daily activities, irregularities, and surveillance activities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences; interviewing witnesses; obtaining signatures.
- Utilizes e-mail, voicemail, and other computer applications and Library equipment, maintains current knowledge of Library policies, procedures and processes.
- Makes routine and emergency announcements and obtains help by sounding alarms.
- Calls police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Escorts or drives motor vehicle to transport individuals to specified locations.
- Respects and maintains confidentiality of customers, peers and department situations.
- Regular, punctual and reliable attendance is required.
- Additional duties as assigned
QUALIFICATIONS:
- Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status and veteran status.
- Must have highly effective communication skills with the ability to proactively diffuse and deescalate situations.
- Demonstrate positive, pro-active customer service skills
- Has the ability to remain calm and have sound judgment in a crisis.
- Has excellent surveillance and observation skills
- Understand and supports the Library’s mission, vision, culture, and structure, and demonstrates a comprehensive understanding of the Library’s policies and procedures.
- Demonstrates basic technology and computer skills and the ability and willingness to learn new skills quickly.
- Ability to exercise independent judgment in the execution of job responsibilities, often with minimal supervision.
- Must demonstrate a willingness to listen and work through complaints from the public and difficult situations in a calm and diplomatic manner.
- Ability to work independently and in a team environment.
- Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s Values.
- Handles and responds to concerns, complaints, and difficult situations with patience and tact.
- Demonstrates on-brand customer service to internal and external customers by consistently fulfilling customer needs and expectations.
- Possesses the ability to make independent decisions when circumstances warrant such action.
- Communicates effectively in person, on-line, or by telephone, including formal communication and presentations, while consistently providing high quality, proactive service to internal and external customers.
- Ability to work in a changing environment.
- Knowledge of loss prevention and life safety issues.
- Knowledge of fire and security systems.
- Knowledge of legal, fire and safety codes.
- Ability to define problems, establish facts and draw valid conclusions.
- Ability to maintain Demonstrates professionalism in all settings, including an orientation toward teamwork, collaboration & building common ground with peers; arriving to work reliably, regularly, and on time; and behavior that is consistent with building a strong organizational culture, while performing work duties.
- confidentiality of customers, peers, situations and department
- Ability to work in a changing environment.
- Must possess excellent observation skills, focus, and attention to detail in order to identify threats quickly.
- Seeks, accepts, and incorporates feedback and direction.
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Must have a valid driver’s license and maintain an acceptable driving record.
Job Location
Cincinnati, Ohio, United States
Position Type
Full-Time/Regular
Education
- High school diploma or equivalent.
- Previous experience in the security field preferred.
- Subject to security clearance.
Hours
40 Hours per week, including weekends and flexible for evenings and overnights.
40 Hours per week, including weekends and flexible for evenings and overnights.
Salary
Grade 6: $20.08 - $28.12 per hour
Grade 6: $20.08 - $28.12 per hour
Deadline
Until Filled
Until Filled
Equal Employment Opportunity Employer
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