Quality and Patient Safety Coordinator - Patient Relations Job at Lovelace Medical Group Admin
Overview:
Lovelace Medical Group, a multispecialty provider group, which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care, and provides patients with exceptional health care through the support of Lovelace Health System hospitals and technology.
Responsibilities:
The position of Quality and Patient Safety Coordinator at Lovelace Health System is accountable for assisting the organization to improve quality, safety, and reduce operational risk exposure through performance improvement processes and meeting regulatory and accreditation requirements. This position supports a culture of high reliability and the measurement of care quality identifying opportunities and executing on strategies for performance improvement in the following areas of the organization. This coordinator will function as a patient advocate and support improvement efforts to reduce complaints and improve patient experience. This role will provide coordination of patient relations action plans, incoming patient complaints and drive quality and safety improvement plans to improve experience for our patients.
Quality & Patient Safety Coordinator, Quality & Patient Safety, Full Time, Days
Lovelace Medical Group, a multispecialty provider group, which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care, and provides patients with exceptional health care through the support of Lovelace Health System hospitals and technology.
Responsibilities:
Quality & Patient Safety Coordinator Job Responsibilities:
The position of Quality and Patient Safety Coordinator at Lovelace Health System is accountable for assisting the organization to improve quality, safety, and reduce operational risk exposure through performance improvement processes and meeting regulatory and accreditation requirements. This position supports a culture of high reliability and the measurement of care quality identifying opportunities and executing on strategies for performance improvement in the following areas of the organization. This coordinator will function as a patient advocate and support improvement efforts to reduce complaints and improve patient experience. This role will provide coordination of patient relations action plans, incoming patient complaints and drive quality and safety improvement plans to improve experience for our patients.
- Outcomes - highly reliable processes, delivering exceptional outcomes and / or optimal health.
- Safety – Deliver the safest care to patients driven through leadership and a culture of high reliability, high value, high performance.
- Experience of Care - relationship-centered care grounded in empathy, dignity, respect and collaboration.
SCOPE: This is a local hospital or Lovelace Medical Group quality based role with key organizational relationships with hospital or clinic leaders and staff to drive safe and effective care across the organization.. The position will participate in key committees and quality and patient safety initiatives to support the hospital and division quality and patient safety plans.
Qualifications:
Quality & Patient Safety Coordinator Education and Experience Requirements:
- Minimum: Bachelor's degree in Clinical Discipline (RN, RT, PT, other) preferred. Will consider degree in Healthcare Administration or Public Health
- 3-5 years of clinical experienced preferred.
- Experience leading successful Quality Improvement projects. Experience with change management with the ability to provide leadership in the adaptation and implementation of new processes and /or technology that enhance Quality and Patient Safety. Experience supporting patient safety and high reliability programs. Experience managing multiple projects simultaneously to meet deadlines. Experience working in a complex health system (hospitals, ambulatory clinics, post-acute care, etc.
- Effective verbal, written and interpersonal communication skills. Interact with others requiring employee to verbally communicate as well as hear and understand spoken information. Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands. See and read computer monitors and documents.
- Certification in Patient Safety or Quality highly preferred.
Why Lovelace?
- Designated UroLift® center of Excellence Prover, Urology, 2019
- Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017
- National Committee for Quality Assurance Patient-Centered medical Home (PCMH) Recognition, 2016-2022
Lovelace is a drug-free employer with smoke free campuses.
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