Lambda's GPU cloud is used by deep learning engineers at Stanford, Berkeley, and MIT. Lambda's on-prem systems power research and engineering at Intel, Microsoft, Kaiser Permanente, major universities, and the Department of Defense.

If you'd like to build the world's best deep learning cloud, join us.

About the Role

We are looking for a self-motivated and professional Quality Manager to join our Manufacturing Department. You will be responsible for internal and external returns, managing reverse logistics and scheduling.

In addition, you will work closely with the customer support team to ensure a smooth returns process for customers and will also monitor the pulse of Lambda product returns to identify indications of poor product quality.

What You’ll Do

• Understand customer needs and requirements to develop an effective quality control processes
• Develop and initiate standards and methods for inspection, testing, and evaluation
• Design and implement quality training programs across the manufacturing team and wider Lambda organization as required
• Investigate customer complaints regarding quality; develop and lead execution of action plans to resolve customer complaints
• Maintain a working knowledge of government and industry quality codes and standards
• Monitor and organize ongoing RMA requests and reverse logistics requests
• Generate timely reports measuring key performance indicators and action plans to improve performance
• Generate weekly reports; RMA trends and monthly comparisons of top component/device returned/dollars/percentages and RMA analysis by brand/supplier

You

• Have four years of education from a college or university; or four years of related experience and/or training; or equivalent combination of education and experience. Ideally, we are seeking candidates who have experience in Service Management of technical instruments/products and services and high tech/contract manufacturing
• Have extensive knowledge of quality management systems, processes and procedures.
• Have effective root cause and corrective action skills including 8D, A3, etc
• Have experience working within reverse logistics or RMA center environments
• Are a flexible, hands on, team player with proven ability to multitask and meet deadlines

Nice to Have

• 3+ years of experience in project management, reverse logistics, or analytics
• Proven account management experience

About Lambda

• We offer generous cash & equity compensation. Cash compensation range: $83,700 - $114,000
• Investors include Gradient Ventures, Google’s AI-focused venture fund.
• We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability
• Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG.
• We have a wildly talented team of 100, and are growing fast.
• Our remote workforce, based on role, is across the U.S., with headquarters in San Francisco.
• Health, dental, and vision coverage for you and your dependents.
• Commuter/Work from home stipends.
• 401k Plan.
• Flexible Paid Time Off Plan that we actually use

A Final Note

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Lambda, Inc. is a federal contractor that is subject to the COVID-19 vaccination requirements of Executive Order 14042. Because this position is covered by Executive Order 14042, all newly hired employees in this role must be fully vaccinated, unless subject to an approved disability or religious accommodation.

Equal Opportunity Employer

Lambda Labs is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.