At Centered Health we are passionate about ensuring delivery of mental health services to our clients exceeding their expectations. We look for people who can grow, think, dream, create, and push the model of healthcare forward. We value achievers, leaders, and visionaries. Our goal is to value the skills each person brings and provide an environment that embraces diversity and rewards imagination and service delivery.

Our mission is to provide a healing resource for all ages, battling mental health, substance abuse, and eating disorders. Our diverse network of behavioral health treatment centers ensure that clients receive individualized comprehensive care in the most appropriate setting.

Job Summary:

This position ensures the highest standard of client care is provided in keeping with company policy and government regulations. The successful candidate will perform work of a confidential and sensitive nature, requiring discretion, professionalism, and diplomacy.

Essential Functions & Responsibilities:

• Builds and maintains mutually beneficial working relationships with all departments throughout the organization.
• Ensures quality and availability of clinical services by hiring, coaching, developing, and guiding qualified facility-based clinical leaders and their clinical teams.
• Observes individual and group sessions and services; coaches and provides essential feedback to team members for improvement; develops clinical team members for future programs and services.
• Reviews and analyzes current program elements; provides feedback for improvement to ensure client satisfaction is high.
• Ensures appropriate and timely documentation and signoff to ensure all standards are met or exceeded, and financial reimbursements are supported effectively.
• Develops and oversees establishment of clinical programs in support of system strategies and plans; serves as a resource to Clinical Directors and therapists to connect providers, clients, and families to appropriate clinical resources.
• Serves as a liaison and partner to help educate communities, providers, clients, and families about adult and/or adolescent mental health and substance use disorders, the role long-term residential and outpatient treatments play for acute, persistent conditions; represents the organization as an ambassador and expert in the field with external stakeholders, partnering agencies, and governmental entities; represents the system in networking with local organizations.
• Prepares system for accreditation or for-cause surveys by conducting mock surveys to identify areas of improvement and assists to develop a plan of action for any areas of improvement.
• Assists facilities with any reportable events and investigations, as needed
• Reviews client and staff complaints; investigates; develops and implements resolution plans in collaboration with Regional management and system risk management leadership
• Coordinates contracted services (psychological, psychiatric, specialized treatment and community programs).
• Ensures that cultural, gender-based/gender-identification and diversity practices are infused throughout clinical programming.
• Provides individual, group and family services along with the documentation of these services, when needed.
• Reviews department policies, procedures, manuals, job descriptions, etc., at least annually, and participates in making recommended changes.
• Regularly reports performance KPIs to Regional and system management
• Upholds all policies, procedures, regulations and laws to ensure clients' and employee rights are protected.
• Serves as an example and role model of company values; fosters same across the system.
• Ensures exceptional client care; retains clients by driving progress and satisfaction through high-quality care. Resolves client and therapist concerns in a timely manner Ensures clients and parents/family members are engaged in and completely satisfied with the services
• Supports other teams and/or system initiatives by assuming other responsibilities, as practical and supported by Regional management.

Education and Experience:

• Master’s Degree in Social Work or Human Services required
• Doctoral degree in Clinical Psychology (Psy.D. or Ph.D.) is a plus.
• Current State licensure(s) - LCSW, LMFT or LPC along with CACIII
• Five years of clinical and administrative experience in a hospital or residential setting
• At least minimum 5 years multi-site clinical management.
• Demonstrated ability to successfully manage multiple people and projects

Critical Success Factors:

• SITE VISITS - Available for regional travel for site visits as often as needed

· DEPENDABILITY - can be counted on to complete responsibilities in a timely manner with little oversight or follow-up. Accepts responsibility when necessary to see that the job gets done.

· QUANTITY AND QUALITY OF WORK - Cares about the quality and accuracy of work being produced. Accepts responsibility for overcoming obstacles and problem-solving. Uses time productively and efficiently.

· MANAGEMENT STYLE AND ATTITUDE - Demonstrates a vibrant management style, fostering positive and enthusiastic attitudes toward fellow employees, clients and visitors. Maintains a professional and positive attitude and works effectively through others.

· CONFIDENTIALITY - Know and always follows confidentiality law and procedures.

· COMMUNICATION SKILLS - Is effective in written and oral expression across a variety of audiences. Communicates easily with clients, referral sources, and visitors in an appropriate manner. Relates to clients and co-workers in a respectful and professional manner. Effectively conveys essential feedback.

· FLEXIBILITY HANDLING EMERGENCIES - Responds well to changing situations or routines. Handles crises and emergent situations calmly and professionally.

· JUDGEMENT - Able to exercise good judgment and discretion.

Job Type: Full time, Exempt with benefits

Pay: Salary/depending on experience

Reports to: Regional Director

It is our objective to achieve a drug-free workplace; therefore, any violation of our company drug policy will result in termination.

Job Type: Full-time

Pay: $15.00 - $20.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Education:

• Master's (Preferred)

Experience:

• Management: 5 years (Preferred)
• multi-site clinical management: 5 years (Preferred)

License/Certification:

• LCSW, LMFT or LPC along with CACIII (Preferred)

Work Location: One location

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